Greetings! It’s completely understandable to feel frustrated when something doesn’t meet expectations. Let us help out. You are correct that this Samsung refrigerator model is a standard-depth unit, with a depth of 33 1/2 inches with the door (28 15/16 inches without the door). As a result, the refrigerator will protrude about 6 inches beyond your countertop, which allows for a decent amount of storage space. I’ve included a Samsung support link below that addresses ice dispenser concerns. While the guide focuses on cases where ice is not dispensing, the troubleshooting steps are also relevant to your situation. The page contains helpful hyperlinks for further assistance, and we recommend watching the embedded video in full. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Additionally, here is another Samsung support link for troubleshooting the water dispenser. This page also includes a link for replacing the water filter, if necessary. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149410718 to help our team pull up your information. Leo

Hello Bruce, We want to inquire more about what transpires with the ice maker and the defrost cycle and would like to assist as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica