Hey, Cindel. It sounds like you have tried everything to fix this issue with your ice maker. Doing all this and the ice maker still not working would give me a headache too. Since have already tried all the troubleshooting steps, we can look into other options for you. Please contact us by using the links below to chat. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143468649

Greetings!Having to rely on backup ice trays because the ice maker doesn't produce enough or frequently gets jammed up can be inconvenient. We are here to help. I have shared a Samsung link below that will help with your experience with the ice maker. The link has four radio buttons, please select the second radio button "Ice maker is making some ice, but not enough" to help with your experience with the inadequacy of your ice maker. The second radio button has an embedded video that we recommend watching in full. The fourth radio button "Ice bucket is stuck or has a block of ice" will aid with your experience with the ice maker jamming. Ice maker is not working:https://www.samsung.com/us/support/troubleshooting/TSG01001012It's a straightforward maintenance step, but sometimes it can be more complicated than expected. I have shared a Samsung link below to help with replacing the water filter of your refrigerator. Replace the water filter in your Samsung refrigerator:https://www.samsung.com/us/support/answer/ANS00060149/Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147188851 to help our team pull up your information.Leo

Hi Tre84, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149440295) to help our team pull up your information when you message us. Have a great day, -Ernest-

Greetings! We hear your frustration and understand the inconvenience of having a lengthy time to dump ice and missing parts. We are here to help you out. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "fridge is level" for additional help. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough In addition, please feel free to get back to us via the following options so we can get more details (which retailer the refrigerator was purchased, serial number, etc.) about the missing parts of your refrigerator: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147275747 to help our team pull up your information. Leo