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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars1,631 ratings853 reviews
  1. 5 stars80% (1,310)
  2. 4 stars13% (206)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (51)

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Showing 401-410 of 853 reviews
Jun 8, 2022
Jorge
5 out of 5 stars review

Verified Purchase

The title is well

I've had it for 7 days, it seems exceptional, a very good price and something very important that no one thought of: it's easier to put the sheets on the bed.

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Mar 4, 2026
Pepe
5 out of 5 stars review

Excellent and priced right.

Excellent for what it does. A few important pointers for potential buyers: 1. Not all mattresses will bend with the base. So get that sorted out before purchase the base. Our 14" hybrid simply would not work. 2. The mattress retaining bar is tied underneath the base just like all the other parts. Only they used black ties instead of redish orange ties used on all other accessories. As a result, we had to uproot everything and lift the base again in order to cut the ties to install the base. Not cool at all. Other than that, we are very happy with it.

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Feb 23, 2026
DARCIA
5 out of 5 stars review

Above and beyond customer service!

We purchased this bedframe in 2020. Last month one side quit working. Due to the age we didn't expect much except possibly to find someone to come out and repair it on our dime. Though it took some phone calls I reached the manufacturer directly. They actually answered the phone, in person! We went through some options for correcting the problem. Long story short, they sent me replacement electronics, a YouTube video and assurance that they were always available to help. The replacement went well, NO COST to us and we are now resting easy. This kind of customer service has become so rare I still find it hard to believe it's still out there. Thank you so much for your help!

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Apr 17, 2026
Cherri
4 out of 5 stars review

how to fix bed if it won't move

If remote stops working %26 bed won't move, its probably gotten into child lock mode. Per mfr cust service, to get it out of lock mode: hold the Flat button ___ Foot Up button at same time. And it fixes it.

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Aug 1, 2020
JLFaulk
3 out of 5 stars review

Long Term Review

We have had this queen adjustable frame for a little over two years now. This frame cured so many of my back issues. The construction is solid and holds up structurally. The only reason I now rate this at three stars is a series of annoying squeaks from odd places on the frame when you roll over or sometimes just move your leg. Outside of that a great price for a descent product.

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Jul 8, 2022
MRL42068
5 out of 5 stars review

Set up tips

I read a lot of questions in reviews regarding changing the leg height. I saw no response. People commented that they couldn’t get the leg sections apart. We were successful by putting them in in the freezer for at least 20 minutes. It was a miracle.

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Mar 5, 2022
Aga
4 out of 5 stars review

Great value!

Overall, I’m satisfied with this purchase. I purchased the Queen and the FedEx driver put it on driveway instead of front door. I can understand why he did that as I nearly pulled a groin trying to get it into the garage by myself. Eventually, two middle aged females were able to bring it in the house but it was awkward/heavy and might’ve involved some bad words. Might help to open it up before moving to remove legs and battery box. Assembly was easy (just screw in legs and connect a wire) but it took some time as the bedroom lacked necessary space to flip that monster of a bed frame into an existing sleigh bed. Once flipped onto its legs, it slides easily. Has the basic up/down positions for top and bottom as well as zero g. For some reason the zero g position adds pressure to my back but adjusting it and creating a favorite preset has remedied that. Some nights I only use the head tilt. That’s a nifty feature that I didn’t know that I’d need. I’d suggest using the remote app as it has an alarm clock that you can set—and the bed will move in an upright position. Cracks me up. The app is flawed though as the alarm sound rarely goes off. The movement usually wakes me up though. Good value for price—especially if purchased during a sale period. Recommend only if you have a helper to help you get it in the house and to flip over post leg assembly.

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Sep 15, 2023
giorgos
5 out of 5 stars review

Outstanding base... well above expectations!

Bought two Twin XLs and although there were a few hiccups on delivery (FedEx changed the delivery date 3 times; messed up our timing in removing the old King mattress and box springs). Also, one of the two boxes was damaged enough to make a slit of 3-4" long on the fabric that wraps around the frame/structure of the base. Also, the motor for the back (not the pillow tilt) got affected as it works slow and makes a noise when operated. But that was due to damage during shipping as the other base is fantastic! - it works very smoothly at below average noise, the massage is absolutely wonderful, the response is outstanding (with the 1/8 min ON/OFF ratio, or 12.5% efficiency; ...most bases have a lower % which limits operating the motors in a more continuous fashion). The base seems very well built, and looking underneath you can see well designed parts and positioned perfectly. Is there any room for improvement? Of course, always, no matter what product it is, there are things that one can better. For example, 1) The leg rise range is quite small - they could have allowed a higher rise without, btw, adversely affecting anything 2) The pillow tilt too should be given a wider range (again, no additional cost or adversity by doing so) 3) Bottom, foot-side of mattress, when raised at max foot lift, creates a large gap (between the top surface of base structure and the bottom side of the mattress) - that creates a palpitating effect or springiness which is also exacerbated for short people (less weight is applied at the end of the mattress since feet do not reach all the way down to the bottom of the mattress). Perhaps a couple of straps can hold the bottom of the mattress tied to the base structure to avoid the vertical bouncing (something like SleepOne has in place on their bases) 4) The individual leg sections(of equal length) that make up the full leg could be made with different lengths and been provided with few extra sections of varying length so that the actual height of the base from the floor can be adjusted in smaller increments (instead of the current 3" length for each section) There are some other minute improvement details although not worth mentioning. But all in all, this base is well made, seems to use good parts (great 10-yr warranty), and is above average in design and performance. And if you factor in Sam's price? It is a steal !!!!!!

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Jul 9, 2023
KJM7275
5 out of 5 stars review

You need this bed frame!!

We purchased this for delivery to our house in FL, on Memorial Day, 2021. We did not live here permanently until August 2022. We could not be happier with our 2 twin-XL mattresses, which together make a king bed. The beds are hooked together somehow. This took us less than 15 minutes to put together - it’s already in one (2 for king) folded pieces. All he did was plug in the attached motors, programmed the remotes, screwed the height adjusters together - we used all three, and he was done. The bed has 2 massage functions with 3 speeds. Each remote can be individually set so we don’t disturb each other. We both love the tv tilt function. The top of the mattress raises up and forward - no need for extra pillows to watch tv. I had a spinal fusion in 12/2022. The massage function felt so good. We have the Dreamcloud 14” hybrid mattresses, and have no problems. There are 2 USB ports on each side, up by the top of the frame. I found them to be slow. There are 2 memory settings for each side. The only thing missing, is a continuously lighted remote. As soon as you press any button, it immediately comes on though, so I guess that’s all it needs to do. Some frames have a blue light under the frame, to light your way to the bathroom. They cannot be turned off. No thanks. I need total darkness.So it’s good the remote is not continuously lit. This also comes with legs that screw together, so you can adjust the height of the base. Oh, and it does fit inside of our Ethan Allen wooden bed frame!! Of course, there is no need for the 10-12 wooden slats. The rest of the bed was assembled around the frame by DH. I cannot say enough good things about this frame!! After my surgery was when I realized there are 3 different massage speeds on the top - mid-chest area, and the legs. I used the leg massage on the ‘roughest’ speed, which felt great, to try and prevent blood clots. It must have worked! This bed is made of solid steel. I expect a long life. The reason we went with this frame, is after going to multiple mattress firms, we realized that unless you were getting a Tempur-Pedic, all the frames were ‘no-name’. This fact plus Sam’s backing, relieved our minds when purchasing something so different than anything we had before. Also, the ‘tv tilt’ feature was expensive in the mattress stores. It’s included here. One salesman gave me a good tip - when putting the fitted sheets on each piece, put the head and foot all the way up. Put on the sheet. Flatten the bed, and the sheet is sucked into place. The steel bar at the bottom, keeps the mattress in place, but definitely makes it difficult to tuck the top sheet and blanket in.

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Jun 14, 2024
Donnie
5 out of 5 stars review

Review and Zero Clearance Install Notes (no legs)

Members Mark Premier Split King Adjustable Base. Zero clearance installation. I have a have a King storage bed with a base that is partly wood slats and part finished wood. I need a Split King adjustable base that was zero clearance, or could be used with no legs. The Samsclub.com online description of the Members Mark Premier Split King Adjustable is out of date. It indicates it is not compatible with zero clearance, but the manufacturer has upgraded the design and verified for me that they are shipping a zero clearance model. In the attached photo you can see that the bed fits and works on a storage bed or a sleigh bed design. The split king is shipped as 2 twin XL units. Each with its own remote. My twin XL mattresses were not due to arrive for several days, so I used the included synch cable so either remote adjusts both sides in unison. When the split mattresses are installed, I will remove the synch cable between the frames and the beds will operate independently with their own remote. The shipment was in two boxes. Heavy at around 100lbs each, I was able to get them in the house and up the stairs myself by putting the box on edge and rolling them end over end. When I got the the hardwood floor, placing the box on a blanket and dragging the blanket worked great. Up a flight of stairs by placing the top edge of the box on a stair and using the steps as a lever to rotate the box up (I looked like the flag raising at Iwo Jima lol). The legs and remotes are in bags wire tied to the inside of the frame. Be careful not to cut any wires when cutting the wire ties! Be aware before you position the unit on the bed frame that there are "Left" and "Right" units. To tell them apart look for the USB ports. The USB ports are on the outside edge of the frame. I was afraid that I would need to buy plywood to prevent the rollers from getting caught in the spaces between the slats. But the design anticipated slats and it operates perfectly with no legs. There is a flexible bracket intended to connect the two bed from separating. For zero clearance applications, I would NOT recommend using them. I wasted more time trying to get them to work. They are for floor applications with legs attached. There are velcro straps to wrap around the frame and the slats to secure them. Also included are wood screws of the perfect length to secure the two frames to the wood slats. Position the beds where you want them. Make sure to incline the feet before screwing the fame to the slats. If you have the foot of the unit too close the the bed's foot board it can block the free operation of the adjustable foot of the unit. Once securely screwed in I put the old king mattress on then attached the wire brackets that secure the mattress on the bottom of the unit. Doing this last allowed me to slide the (heavy) king mattress on from the bottom by myself without having to lift over the brackets. Love the bed, even before the split mattresses arrive! The head tilt is awesome. I can see the tv in the sweet spot of my variable lens glasses with dislocating my neck. The remote is simple and intuitive. I can't wait to get the individual twin xl mattresses installed so I don't have to sleep in the same configuration as my wife. (It will be a tough few nights). During several trips to the bathroom I was surprised to see there is an underbed night light. A soft blue color and not bright enough to notice from the bed. I will experiment tonight to see if it is turned on/off by a photo sensor or motion detector - or if it is on all the time. Love the USB ports. But like I mentioned, make sure you don't switch left and right units or you USB ports will wind up in the center of the bed and under the covers. Don't buy this for the vibrating massage feature. It works, but with 12" of mattress on top of the vibrating unit, it doesn't have a chance to be felt in a meaningful way. All in all I am extremely satisfied. Shipping was actually early (promised Saturday and it arrived on Wednesday (4 days early). Installation was easy once I got the boxes upstairs. I would have been done with the two units in an hour (30 minutes each) if I hadn't spent so much time trying to get the connecting brackets to work.

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