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Customer reviews for Westinghouse 9,500/12,500-Watt Gasoline-Powered Portable Generator for
Westinghouse 9,500/12,500-Watt Gasoline-Powered Portable Generator
4.8 out of 5 stars
stars
12.1K ratings12.1K reviews
  1. 5 stars86% (10.5K)
  2. 4 stars12% (1,413)
  3. 3 stars1% (115)
  4. 2 stars0% (34)
  5. 1 star1% (81)

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Showing 41-50 of 12,119 reviews
Jan 1, 2025
DanaCraft
2 out of 5 stars review

Finnicky. Very finnicky.

It worked perfectly out of the box. Now, half a year later, the starter is very sticky and so will sometimes simply not turn over the engine. Also, if it is too cold, as in around 20° F, the small battery included with the generator is simply not strong enough to cold-start the generator whether the starter happens to be working or not, so we've had to jump it on several occasions using spare car batteries we had around. Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon. Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.

Review from westinghouse.com
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reply from eComm

Hi, Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably. Thanks, Sydney, Westinghouse

Jul 16, 2025
Nonna valerie
5 out of 5 stars review

Auto start

We are old people and the auto start fob is wonderful I read really good reviews on it so we got it we haven't used it yet we got it because our old generator would not start so we are waiting for a storm to hit , we are now prepared with a very easy device SOOO HAPPY !!!

Review from westinghouse.com
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Jul 3, 2025
RasherX
4 out of 5 stars review

Unexpected

We haven't used it yet, but bought it for some specific features and found others. We bought it for the 50A receptacle (for our campground trailer when the park power goes out). It also has the 30A twist lock receptacle, four 20A GFI outlets and two USB 5V 2.1A ports. Remote start as well. Hopefully optimistic!

Review from westinghouse.com
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Jul 17, 2025
Dagwood9
5 out of 5 stars review

Great tri-fuel generator

Bought this generator a week ago, came in sturdy box on pallet. No damage, dings or scratches. Added wheels, front supports, oil, plugged up cord to battery, connected to 20lb bottle of propane and after second attempt it started right up. Remote tested at 75 foot distance from home and it started and shut down with remote, wow that works for me. Have not tried to power home with it, but do not expect any issues. This is only for powering homes 240v ac equipment, water heater, heat pump, well pump, etc. Plan on using propane to run on. Having other fuels choices is a nice feature.

Review from westinghouse.com
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Jul 7, 2025
Mushca
5 out of 5 stars review

Overall Great generator and amazing details.

I bought this to be ready for anything. All the storms lately had been taking our power away. So we wanted to be prepared, especially to save our refrigerator. This machine did not disappoint. Its easy to roll around with the wheels and large handle. Love how easy it is to use.

Review from westinghouse.com
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Jul 22, 2025
Big B 44
5 out of 5 stars review

Review

purchased the WGen9500TFc about a month ago to prepare for hurricane season, and I couldn't be happier with the decision. Setup was simple, and it started right up using the remote start feature. It runs both my central A/C and other essential appliances with no problem. I also love that it runs on both gasoline and propane—huge plus for flexibility in emergencies. This generator gives me serious peace of mind and feels built to last. Highly recommend for anyone wanting solid power backup at home.

Review from westinghouse.com
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Jul 21, 2025
Snmper
5 out of 5 stars review

Great Generator

It does what it is supposed to do - generate electricity!! It is a nice unit, started on first try and runs like a champ. Minimal assembly. Directions are really nice with helpful hints. I just used a 4-foot 2x4 to raise each side while my wife attached wheels and front rests. We only use the 240v plug, generator can take care of the house because we use gas (gasp) for stove, furnace, and hot water, all LED lighting, so the generator can do what we need to run the house.

Review from westinghouse.com
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Jul 21, 2025
Kat6360
5 out of 5 stars review

EXCELLENT TRI-FUEL GENERATOR!!!

We bought this Tri-Fuel Generator for the current hurricane season. Last year we were without electricity for 2 weeks! Getting out and buying gas for it was a huge problem! So we purchased the Tri-Fuel and hooked it up to Natural Gas! It runs perfect and we are happy to not have to get gas should the occasion arise.

Review from westinghouse.com
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Apr 19, 2025
JR70
4 out of 5 stars review

Great features, Good product for the price!

It's a good product for the price. Just received this product so haven't had the opportunity to fully test it yet. However, it seems like it will work for the purpose of RV camping. Seems to have all the features that I need but the manual refers to an Eco Mode Switch & Output Ready LED which I haven't been able to locate on this unit. The noise level is a little louder than I expected but can't wait to test it out.

Review from westinghouse.com
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Jul 19, 2025
JCASSIDY
5 out of 5 stars review

WGEN9500C

Glad I purchased this Westinghouse generator. It's all about having an ease of mind if/when there's a power outage. I'm still in the break in period but this unit seems to be a quality build. The directions are easy to follow and it has a nice manual and even a wiring schematic

Review from westinghouse.com
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