I just recieved our new WGEN9500DFc. I did everything according to the instructs for set up. I put gas in and tried to crank it. Motor turned over but would not crank. I connected propane and it cranked right up. I had my 30yr handy man with me. We checked all procedures. Unit seemed fine on propane. NOTHING on gas. I called the customer service number. They said it could take a while for a tech response. Like how long? 21 DAYS , WHAT ???!!!! I think I like the unit, but I got dual fuel because that's what I wanted. I expect it to work and not have to wait 21 DAYS!!! I hope they call me soon. I will rate it at another time.

Upon receipt I tried to get the generator running. The battery doesn't charge, so the electric start and the remote start do not work. I tried to get assistance but have not heard back from Westinghouse. I can manually start the unit, and it runs well. It is relatively quiet and can be moved pretty easily, with the fold up handle extension. I haven't needed it yet, but I believe it will do what I need. Now, if I could only get some customer support!

This generator is very easy to operate. I just wired my home for a direct connect/transfer switch and when the electrician connected the generator it ran the entire house without a birp. Even the central AC worked fine. Highly recommend this generator and thanks to Westinghouse for making it affordable.

Just bought this and put it together, which was incredibly easy. Haven't needed it yet but am positive it will power what we need and then some! Packaing was great, all parts were present and in perfect condition, they also include the oil & funnel, AC adapter and the tool kit needed! SIMPLE! The remote start will be an absolute game changer when needed during outages and storms! The only reason why it has 4 stars and not 5 is I haven't needed to use it in a real outage situation yet and didn't feel I could give an honest review about that part of it yet.

I bought this generator and put half a tank of gas. When we moved the generator the gas spills out of the gas gauge. I am told the generator has to be level when moved except there's only 2 wheels so you have to pick up on one side so it won't be level. Since there is no cover on the gas gauge and it is open to the tank we will also get dirt and dust in the gas tank.

I bought this about a month ago and so far am very happy. Really good price for the size of the unit, can nearly power my whole house with this one unit and for a fraction of the price of the whole home generators. Fuel consumption is impressive for its size.

I just powered up my new W Gen 9500 generator. This is my first generator, and I am a woman and a senior so I wanted something that I could operate without help. It is heavy but it has a great padded handle, and it does move quite easily. Two must have features which I may add were selling points for me are the push button start button and the remote key fab which will allow me to turn the generator on and off from inside of my home! Imagine how great that would be during inclimate weather! This generator runs with a little less noise too. I have some peace of mind knowing that I have a power back up when the next storm and power outage comes along!

Ordered the generator and got it in a couple days. Seems to be built well. It was easy to assemble and runs great. Only reason for 3 stars is that it was supposed to have a bonus cover that you get for writing a review. I was informed that it is not available. Very disappointed that I cant get it.

Great generator, bought about a month ago. Easy setup, generator has electric start and key fob. Its easy for my wife to start and operate. The generator powers our whole hose with well, electric hot water heater, pellet stove, furnace and more. Would recommend

We purchased this generator several months ago after experiencing numerous power outages in our neighborhood. After researching several options, we chose this one for the capacity and features. Love the remote start feature! It came in an open frame with wheels which makes it very easy to maneuver and it is easy to operate.