Let me start by saying bed in a box always sounded cheap to me. So when it was delivered my husband actually struggled to get in house it was #139 LBS in large box. The box was in great shape good job Fedex, we opened box pulled out vaccummed sealed mattress cut plastic and placed on foundation we then saw the directions to slice open the bottom and allow the mattress to expand so we did it can take up to 72 hours to fully expand but after 24hrs the mattress was at 14 inches. Its is firm yet soft to lay on and the cooling layer really works no more waking up sweaty from memory foam stlye beds. We have had it for under a week andd so far its just perfect we also have 3 Great Danes that have decided its the best place to take a nap . Would definitely say if your looking for new matress save the hassle of shopping and order one to show up at your door .

I liked the way the mattress was packaged/ vacuum sealed. It made it easier getting it into the house. It was easily move able with just 2 people. The handles were very convenient. The box was damaged but the product itself was not. I prefer a bed that is not firm nor soft. This mattress was a little softer than I expected but it holds its shape well. I am a hot sleeper and the bed keeps me noticeable cooler.

This bed is an awesome deal for the quality of mattress it is. We spent around a thousand dollars on our mattress and this is very comparable. We actually already have a Zinus mattress in our guest bedroom as well and people always comment on how nice it is.

Right off the bat this mattress opened up and appeared like a quality mattress. Very well made. After a week of use I can confidently say the description is on point. Perfect amount of softness but firm enough to not melt directly into it. Body contours well to the top and it works great with our adjustable massaging frame!

This mattress is AMAZING! Perfect combination of firm and soft! Great hybrid mattress. It is so comfortable. When you lay down it feels cool and firm but molds to your body to make it even more comfortable. I will be buying more of these for the rest of the bedrooms in the house!!! Run and get this!

I’m first going to start with the packaging. It arrived in a little rough condition. The box had one maybe 3 inch hole in it and other areas where you could see it was handled roughly. That didn’t affect the item quality what so ever. Setup was a breeze. We thought the mattress was going to pop out at us but it slowly filled with air making it easy to take off the remaining plastic. Need two people to carry it. I love the 14”, I’ve never had one this thick before. We put the mattress in our master bedroom. On the details it says it’s between soft and firm and that is true. It feels firm at touch but softer when you lay on it. Everything seems quality, the pillow top is soft and well manufactured. For being a bed that can be shipped and condensed it is a win!

Mattress filled out as it should in about 4 hours. We have been sleeping on it for about a month. There was no smell as some have talked about after 24 hours when we first slept on it. It has a firm but certainly not too firm feel and very comfortable. When one person gets up the other person cannot tell. Overall one of our favorite mattresses we have owned.

Arrived in plastic, not a box. Sleeps wonderfully!! I only weigh 125, so it is perfect for me. It conforms to my body perfectly, allowing for great comfort. I had a sibling sleep on it for three nights who weighs 190lbs and they sleep so well that they bought one for themselves. So, no complaints as of yet. I don’t expect it to last past six years because of cost. But this is fine with me. The price was right!!!

I slept on the mattress for a couple of weeks. I recommend that you do the same as the mattress feels different, even better, after it has settled into the room. For the type of "hybrid" mattress, I was a little disappointed as it felt much softer than what I was expecting. Standard internet pictures are really accurate of what it looks like, but it comes compressed in a box. Be careful and follow the instructions on how to unpack so you do not damage the mattress or get hurt when it expands. I would highly recommend that you pick this up in the store. I had it shipped to me and the box arrived damaged. Thankfully the vacuum seal was not compromised.

For us, this mattress is perfect. Came out of the box, unrolled and was ready to use in about a day. We let it air out and fluff up, and switched out our old mattress the next day and have been happy ever since. There is no noticeable smell at all. It has a firm feel about is which I love, but also cradles around and supports your body. It's only been a few days that we've used it, but we are both happy campers.