We are sorry to hear about this negative experience, Janet. Our packaging has changed but we have not changed our standards or commitment to providing quality chicken you’ve come to trust from Member’s Mark. We’ve changed the packaging with you in mind: it is designed to prevent unnecessary tears and to keep the raw chicken safe and wholesome, and the new film is ready to be stored in the refrigerator or freezer with no additional work. The pouches maintain the integrity of the chicken inside until ready to use — so you can simply cut with scissors or kitchen shears, and place into a bowl or pan. No need to touch the chicken. You are always welcome to return your product to Sam's Club for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to learn you don’t enjoy our new packaging. This change is an effort to increase convenience and make our products more sustainable for the planet. We do hear your feedback and will continue to work toward the best experience for our members.

We are sorry to hear about you don't like the packaging, George. Fresh chicken naturally releases juices that can be seen in the package, but rest assured that our products contain no added solutions, water, or salts. It’s as simple as that: just fresh chicken! We have taken great care to source premium quality chicken to ensure members get the value and experience they’ve come to trust from Sam’s Club. You are always welcome to return your product to Sam's Club for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for reaching out to us regarding your experience with Member’s Mark chicken and its packaging, Mom. We relay all comments like yours to our quality team for future improvement, and we really appreciate the time you’ve taken to provide yours.

We're sorry the chicken isn't to your liking, Dominga. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned for a full refund anytime.