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Customer reviews for Shark Detect™ Clean & Empty Cordless Auto-Empty System with Powerfins® Multi-Surface Brushroll for
Shark Detect™ Clean & Empty Cordless Auto-Empty System with Powerfins® Multi-Surface Brushroll
3.6 out of 5 stars
stars58 ratings58 reviews
  1. 5 stars57% (33)
  2. 4 stars10% (6)
  3. 3 stars0% (0)
  4. 2 stars5% (3)
  5. 1 star28% (16)
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Showing 21-30 of 58 reviews
Nov 2, 2025
Brii
5 out of 5 stars review

Best Vacuum I've ever purchased

Love this Vacuum! It does everything it claims. Powerful suction as well, very light weight. I love that I can put it in the stand and charge it and it empties itself with one push of a button. 100% recommend !

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
Jan 6, 2026
Stay c
1 out of 5 stars review

Sorry but no

Worst vacuum cleaner I have ever used , not pet friendly can go from hard floors to carpet, the tub that sucks up the dirt constantly gets clogged , I love shark vacuums and will still recommend but not this model

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
reply from SharkNinja

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced, including the vacuum not being pet-friendly, difficulty transitioning from hard floors to carpet, and the dust cup clogging frequently. Your comments are important to us, and we’ll make sure to pass them along to our product team for review. For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help. Kind regards, Shark Home US

Dec 5, 2025
Sjcj
5 out of 5 stars review

Great product.

This is my 2nd Shark, previously has F 80 cordless, loved it this one is way better and I absolutely love it, very light, picks up everything, close edge and love it dumps into container.

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
Jan 20, 2026
Tmfs
5 out of 5 stars review

LOVE it!

I've been using this for a couple of weeks & so far, SO good! It's light, easy to maneuver, & picks up very well. I love the feature that allows the wand to 'elbow' - great for vacuuming under the couch, beds, etc. Picks up my cat's hair no trouble.

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
Jan 18, 2026
Garbage product
1 out of 5 stars review

DO NOT BUY

Garbage. DO NOT buy!!! Does not pick up items off floor. Drags them around. Magnet closure attracts tiny bits of metal on your floor and make it so the trap sill not close. Better off with a shop vac. Seriously, don't buy this item.

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your Shark Detect. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to the lack of suction from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below: Self-Help Guide: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US

Feb 15, 2026
mel09
1 out of 5 stars review

Used twice and now won’t hold a charge. My first cordless vacuum and I am not impressed. Now you have not had the battery pack in stock for months..

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
reply from Sharkninja

Hi Mel, Thank you for sharing your experience. We’re truly sorry to hear your vacuum stopped holding a charge after only a couple of uses. That’s incredibly frustrating, especially with this being your first cordless model. We also appreciate you mentioning the trouble with the battery pack being out of stock for months. If you haven’t already, we recommend checking our self‑help guide here to troubleshoot the charging issue: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide. If the steps in the guide don’t resolve the problem, please follow the directions at the end so our team can review your case in more detail and assist further. If you have already tried those steps, please contact us directly at https://support.sharkninja.com/contact-us so we can help you from here. Kind Regards, Shark Clean.

Oct 6, 2025
JMyst
2 out of 5 stars review

Not what I expected

Doesn’t pick up dirt as expected .. it picks up the dirt initially then leaves it on the ground.. so frustrating!

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
reply from SharkNinja

Hi there,\nThank you for sharing your experience. We’re really disappointed to hear that your Detect Clean & Empty isn’t picking up dirt as expected. That sounds incredibly frustrating, especially when it seems to pick up debris only to leave it behind again.\nThis isn’t the performance we aim to deliver, and we’d love the chance to help troubleshoot or explore a solution.Please reach out to us at 1-855-427-5127 we’re here to help and want to make this right.\nThank you again for your feedback, and we hope to restore your confidence in Shark.\n\nWarm regards,\nShark Clean US

Nov 14, 2025
Stina8967
1 out of 5 stars review

By far the most expensive piece of garbage I've ever boughten! I love shark vacuums. This one how ever is just for anyone who wants a status symbol.

Review from sharkninja.com
Helpful?2FXOTOTKK9T113587873583
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have. We’re truly sorry to hear that this vacuum didn’t meet your expectations. We appreciate your loyalty to Shark and understand how frustrating it can be when a product doesn’t perform as hoped. Our goal is to provide both quality and value, so we’d love the chance to make this right. If you do require further assistance, We kindly invite you to reach out to our team via phone at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Dec 28, 2025
HannahB
5 out of 5 stars review

Easy breezy!!

We just got this vacuum and love it. The emptying feature makes it a breeze. Picks up really well!! Highly recommend!!

Review from sharkninja.com
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Dec 31, 2025
Jenn McD
1 out of 5 stars review

Terrible

I really wanted to love this vacuum ! It get clogged sooo easy. The dirt bin often does not auto empty and door does not close. Worst purchase ever!

Review from sharkninja.com
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reply from SharkNinja

Hi Jenn, We apologize that your experience with the vacuum hasn’t met your expectations. It’s disappointing to hear about the clogging issues and the dirt bin not functioning as intended. Your feedback is very important to us, and we’d like the opportunity to review this further and assist you. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to find a solution. Kind Regards, Shark Clean US.