Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced, including the vacuum not being pet-friendly, difficulty transitioning from hard floors to carpet, and the dust cup clogging frequently. Your comments are important to us, and we’ll make sure to pass them along to our product team for review. For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help. Kind regards, Shark Home US

Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your Shark Detect. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to the lack of suction from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below: Self-Help Guide: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US

Hi Mel, Thank you for sharing your experience. We’re truly sorry to hear your vacuum stopped holding a charge after only a couple of uses. That’s incredibly frustrating, especially with this being your first cordless model. We also appreciate you mentioning the trouble with the battery pack being out of stock for months. If you haven’t already, we recommend checking our self‑help guide here to troubleshoot the charging issue: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide. If the steps in the guide don’t resolve the problem, please follow the directions at the end so our team can review your case in more detail and assist further. If you have already tried those steps, please contact us directly at https://support.sharkninja.com/contact-us so we can help you from here. Kind Regards, Shark Clean.

Hi there,\nThank you for sharing your experience. We’re really disappointed to hear that your Detect Clean & Empty isn’t picking up dirt as expected. That sounds incredibly frustrating, especially when it seems to pick up debris only to leave it behind again.\nThis isn’t the performance we aim to deliver, and we’d love the chance to help troubleshoot or explore a solution.Please reach out to us at 1-855-427-5127 we’re here to help and want to make this right.\nThank you again for your feedback, and we hope to restore your confidence in Shark.\n\nWarm regards,\nShark Clean US

Hello there, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have. We’re truly sorry to hear that this vacuum didn’t meet your expectations. We appreciate your loyalty to Shark and understand how frustrating it can be when a product doesn’t perform as hoped. Our goal is to provide both quality and value, so we’d love the chance to make this right. If you do require further assistance, We kindly invite you to reach out to our team via phone at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi Jenn, We apologize that your experience with the vacuum hasn’t met your expectations. It’s disappointing to hear about the clogging issues and the dirt bin not functioning as intended. Your feedback is very important to us, and we’d like the opportunity to review this further and assist you. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to find a solution. Kind Regards, Shark Clean US.