Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your Shark Detect. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to the lack of suction from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below: Self-Help Guide: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US

Hi there, Thank you for sharing your feedback. Experiencing a vacuum that only runs for a few minutes on a full charge and barely picks up debris would leave anyone frustrated, especially when you expect strong performance right out of the box. Your experience so far doesn’t reflect how this model should be operating, and it makes complete sense that you’re considering returning it. To help address the battery and suction issues you’re seeing, we’d recommend checking our self‑help guide here: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide?redirect=false. If the troubleshooting doesn’t improve performance, please follow the instructions at the end of the guide so our team can assist you further. Kind Regards, Shark Clean US.

Hi Nicole, Thank you for sharing your experience with us. We’re truly sorry to hear that your vacuum hasn’t been performing as expected. That’s definitely not the experience we want for our customers, especially when the product was a thoughtful gift. We understand how frustrating it must be to deal with poor pickup and frequent clogs, and we appreciate your honest feedback. It helps us identify areas where we can improve. We’d love the opportunity to troubleshoot this with you or explore possible solutions. Please reach out to us at 1-855-427-5127, our team is here to help. Warm regards, Shark Clean US

Hi Jenn, We apologize that your experience with the vacuum hasn’t met your expectations. It’s disappointing to hear about the clogging issues and the dirt bin not functioning as intended. Your feedback is very important to us, and we’d like the opportunity to review this further and assist you. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to find a solution. Kind Regards, Shark Clean US.

Hi Mel, Thank you for sharing your experience. We’re truly sorry to hear your vacuum stopped holding a charge after only a couple of uses. That’s incredibly frustrating, especially with this being your first cordless model. We also appreciate you mentioning the trouble with the battery pack being out of stock for months. If you haven’t already, we recommend checking our self‑help guide here to troubleshoot the charging issue: https://support.sharkninja.com/article/IW4000-Series-Shark-Cordless-Detect-Pro-Vacuum-Troubleshooting-Guide. If the steps in the guide don’t resolve the problem, please follow the directions at the end so our team can review your case in more detail and assist further. If you have already tried those steps, please contact us directly at https://support.sharkninja.com/contact-us so we can help you from here. Kind Regards, Shark Clean.