I was disappointed with this mattress! It is no more than a bed topper. My fault I guess for not going to the store and looking at it first. I got this for my college granddaughter in another location and time was the essence. When it said Hotel Premier Collection, I trusted it.

I redecorated my son's room and was originally looking for a mattress topper to bring life into a VERY OLD mattress. A quality topper is pricey and I figured it would be a temporary fix which would ultimately lead to a new mattress sooner than later. I stumbled upon this Member's Mark mattress at my local Sam's club during my topper hunt. The price was double the price of a nice topper, so I decided to skip the topper and go straight for a new mattress. After a couple of days of expanding, it is really nice. My son only comes home from college occasionally, so it is a perfect addition to his room. Personally, I like a firm mattress, but when I lay on this one to test it out, I'm pleasantly surprised at how comfy it is. My son loves the way it sleeps and never complains any more about coming home and staying for a while.

I now have three of these mattresses on three different beds. They are wonderful for us average weight people (not skinny, not fat). The thinner, softer top layer of foam is backed up by a denser, thicker lower layer. Together they give good support with just enough cush on top. Like all good foam mattresses, they are thick and heavy and they require a bed with good, solid support under them.

Bought two of these for our guest room and the guests were very pleased, even after multiple night’s sleep. We ordered the Ultra Plush version and were worried they might be too soft, but not at all. Very supportive. Excellent beds for the price. Plus the twin-XL makes a King size, if we elect to attach two frames together.

This indicates is medium firm but is by far the softest mattress I've ever had. I need a much firmer one. It also had lumps from not evenly expanding. I need to return it. Unfortunately, since I picked up in store instead of ordering online, I need to return it to the store. (The store was extremely rude when I asked about options.) One gal on phone told me to 'just roll it back up'... guessing she doesn't understand how these work :)

Gave this product a 3 star for poor operational service, not quality of mattress. Received a banged up set of brown boxes that were taped together and thought that this must be the shipping box over the official Members Mark Box I saw in the store on a mattress of a different size. Unfortunately No. Opened up the brown mishmash of boxes to find a shrink wrapped mattress that had OBVIOUSLY been previously opened, that someone must of returned, that was rewrapped and shipped out, instead of a NEW mattress that I ordered and paid for. I decided to forge ahead and bite the bullet since I needed the mattress and it appeared that it was unused and clean. Took 6 days to fully expand and firm up Mattress has so far lived up to expectation Shipped and arrived ahead of schedule

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

Mattress is made from cheap foam. Definitely not high density foam. Mattress sinks when laying on it and is not medium firm support- more like soft plush. Spend more money for a better quality mattress. Took this mattress back within 1 week of buying.

I gave it a 4 because the sheets will not stay on the corners. I am not a bad sleeper by any stretch. I used to go to sleep and the other side of the bed would still be perfect. Now for some reason the corner always come unfasten. It arrived compressed, once you cut the plastic, it expands. Place it on the frame before removing the plastic. That is my only complaint is about the corner, other than that it is perfect.

Need help, FedEx did not deliver because they said it was damaged. Both FedEx AND Sams club have been INVESTIGATING for 3 weeks. Please can I have my 400 bucks back or another mattress! I need this for next weekend. It has been a month since they took my money.