Greetings, We understand how important it is to have a reliable appliance at home. Let us help you with your dryer. Here is a link for troubleshooting steps for your dryer that is not drying clothes; kindly choose the one that matches, watch the video, and click the embedded words. Clothes are not dry after using Samsung dryer. https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147771117) to help our team pull up your information when you message us. Thank you. -Ricardo