We use this mainly as a printer. The unit works well, BUT there is a nightmare problem when the toner or the drum needs changing. You are treated almost as criminal for trying to change your toner (THEY want to prevent you from using some of the cheaper alternate products out there). So, changing the toner or the drum is the opposite of simple and easy.

Product is good nice and compact and easy to set up. Unlike some other faxes these days the instructions you get with it are quite detailed (you also get a full instruction manual on a disc). However when we tried a test to see if it was working we got one of the other organisations within our building to send us a fax. They used a fax facility through a photocopier but for some reason could not make a connection with our machine. However if you phoned our fax number you heard it ringing and you got the fax tone when it answered. We then got our HO to send us a fax and it worked ok and we have received other faxes as well. Still don't know what the original problem was. Toner cartridges are also a lot cheaper than the ones for our previous fax machine as well.

Enjoy the 2840, except for 4problems. Find it difficult to scan item and email it. Previous Brother printer, just had to place paper, press scan, and immediately item appeared on computer screen. No flat screen to put paper on to fax, scan... Machine says toner needed when there is still sufficient toner. Difficult to awaken printer from sleep or deep sleep. Other than these 4 problems, machine fairly easy to use

I like this fax, but miss 2 features that were on a previous Brother Intellifax 1270e that I had for many years: 1) I could continue to load pages into the feeder, so I could fax more than 30 pages allowed on the 2840. 2) On the 1270e I could print a confirmation of the fax after I sent it. On the 2840, it has to be programmed prior to sending and deprogrammed if no longer needed.

Prior Brother Intellifax machine no longer willing to print. Had to replace it. This one prints nice clear copies. At first I was not able to receive Faxes with this machine, but the telephone company installed a clean line with low noise. I guess the machine will not work with any noise on the line. I called the service department two times and they walked me through the trouble shooting as best they could. They did not know why the machine would not receive faxes on the dedicated fax line but would receive faxes on the voice telephone line.

The previous Brother fax had given 10 years of faithful service and we needed a fax that would be able to take up the challenge. I bought off the Brother Canada site for peace of mind. I made the order and received the fax machine within four days and it has preformed flawlessly. I highly recommend this product and the quick service I received.

This machine can't be used with an answering machine without paying the phone company every month for a second number on your line, unless you want to use the manual setting and therefore can't receive a fax unless you are there. Unbelievable poor design. Machine seems to work fine. Very bad deal!

machine received in good order and put into service on 4/29/13, worked fine for two days. It stopped picking paper out of tray and displayed "no paper" message, tried more/less paper, shuffled paper, cleaned rollers, etc. to no avail. Called service and helpful operator had me adjust paper guides, machine successfully made to copies while still speaking with service. Hung up and returned machine to service ... same problem again..retried all as before. Now it works sometimes and sometimes it doesn't. I use fax extensively in my business, sending and receiving contracts, quotes, etc. and cannot have a machine that only works sometimes. I have 2 other brother fax machines and a brother printer that I'm quite happy with, but something needs to be done about this machine ASAP Sent another email 3 days later, received response to call service again and wait on line to go through the same procedure again. I have now owned this questionable product for ten days and got two days of use. Service seems to be non-existent. I would advise any potential purchaser to carefully consider my experience before ordering this product.

I purchased this fax about 6 months ago to replace a HP inkjet that had been recalled. I wanted a no-frills laser fax machine so that I didn't have to deal with the hassle of ink cartridges anymore, and this fit the bill perfectly. So far, I haven't had a single problem. It hasn't even jammed once. I am very pleased with this product, and it only makes it better that HP payed for it!

Grate all in one the fax works grate and its a grate copier and scanner as well. MY old one died after 12 years of service and i got this as a replacement and i love it. Good basic all in one laser printer scanner copier and full featured fax machine