We hope that you are able to follow up with the installation company to get the unit leveled properly. Were you just never able to get the unit level? We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane

We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Danee

Hey there! We appreciate you sharing your feedback and suggestions for features you'd like to see in future LG fridge models. We know how essential the ice maker is, especially during the hot summer months, and we would love to assist you. Please ensure your ice bin is pushed all the way back in the correct position and is not misaligned. If the ice is stuck together in bars, there may be an issue with the icemaker tray having too much water. For more information, contact us via social media at @LGUSSupport. We're always here to help! *Jae