We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. This information will be shared with our research and development teams for future improvements. ^Nikki

We hope that you are able to follow up with the installation company to get the unit leveled properly. Were you just never able to get the unit level? We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane

We hate to hear this and apologize for the delays in receiving the parts. ^Sandy

We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Danee