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Customer reviews for LG 27 cu. ft. Side-by-Side Refrigerator for
LG 27 cu. ft. Side-by-Side Refrigerator
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4.2 out of 5 stars
stars
705 ratings705 reviews
  1. 5 stars59% (413)
  2. 4 stars23% (162)
  3. 3 stars8% (54)
  4. 2 stars3% (23)
  5. 1 star8% (53)

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Showing 671-680 of 705 reviews
Jul 2, 2024
Reviewer name: RuthZ
4 out of 5 stars
4 out of 5 stars review

Changes should be improvements

Our previous LG refrigerator died so we went shopping for another one. I had specific requirements 1) outside water and ice dispenser, 2) ice maker in the freezer door, 3) lights in front so they aren't blocked by food. Only 2 brands had all these, and the other brand was not recommended by anyone. While I like my LG, the changes they have made from the previous model are mostly negative. Previously I could dispense water or ice by just pushing on the correct lever. Now I have to toggle between crushed ice, cubed ice, and water. This is a royal pain since my husband is constantly using ice, and I almost never use ice. It also doesn't seem to dispense very well. Another change is only 4 shelves instead of the previous 5 in both the freezer and refrigerator, and the ones in the freezer are not adjustable at all. They extended the bottom bin in both the freezer and refrigerator, but that eliminated a door shelf in both. They also moved the controls inside the refrigerator, so now you have to hold the refrigerator door open to make adjustments, and I can't find a way to turn off the alarm that sounds when they think you've held the door open too long. Please!!! If you can't make IMPROVEMENTS, leave things alone!

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Dec 30, 2021
Reviewer name: Craig56
5 out of 5 stars
5 out of 5 stars review

Great product

Got this going on 2 months ago working great. Ice maker is a little loud but works great

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Apr 25, 2022
Reviewer name: GinM
1 out of 5 stars
1 out of 5 stars review

Terrible refrigerator

3 refrigerators delivered and all were dented. Can't get the plastic taste out of the ice.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^^Sandy

Nov 27, 2022
Reviewer name: cb916
1 out of 5 stars
1 out of 5 stars review

ice maker is junk

only produces enough ice for 1 person in a 24 hour period, do not buy this junk!

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. This information will be shared with our research and development teams for future improvements. ^Nikki

Jan 31, 2022
Reviewer name: Tomtomthepipersson
1 out of 5 stars
1 out of 5 stars review

Ice maker already faulty 3 months old

Doors uneven never installed level . Ice maker stopped working to no avail .

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from LGE Social Media

We hope that you are able to follow up with the installation company to get the unit leveled properly. Were you just never able to get the unit level? We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane

Jan 7, 2022
Reviewer name: MDinMO
4 out of 5 stars
4 out of 5 stars review

Super Looking Fridge

We've had this a little over a month. Great fridge. Lots of capacity and features

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
May 14, 2022
Reviewer name: Yeap
1 out of 5 stars
1 out of 5 stars review

Brought this refrigerator in Feb had damage too the doors I'm still waiting for parts

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We hate to hear this and apologize for the delays in receiving the parts. ^Sandy

Apr 21, 2022
Reviewer name: Sandy71
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Love the craft ice. Love the room in frig. Adjusting to side by side freezer.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Mar 27, 2022
Reviewer name: Dan1955
4 out of 5 stars
4 out of 5 stars review

Ice dispenser

[This review was collected as part of a promotion.] The ice dispenser chute is too large for most glasses causing ice to go on the floor.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Feb 7, 2022
Reviewer name: JanieG
5 out of 5 stars
5 out of 5 stars review

Fridge

[This review was collected as part of a promotion.] I bought this in October 2021 and love it!!! The space is excellent!!!

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622