Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We apologize for this inconvenient experience. Please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order#. An Abbyson customer service representative will respond to your inquiry immediately. Sincerely, Kaitlyn

Thank you for your feedback regarding the Larson Recliner. We value your opinion and apologize for the inconvenience this has caused. Our products are constantly being improved. If you feel the desire, please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order number. Sincerely, Ashley

Thank you for reaching out regarding this concern, this is likely a quick fix. We would like to get this resolved as soon as possible. Please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order number. - The Abbyson Team

Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We apologize for this inconvenient experience. We are currently working on improving the quality. This recliner is high-quality bonded leather upholstery. Bonded leather is match man-made material consisting of bonded leather and vinyl. It is a lower-grade material than the top-grain leather. Please feel free to reach out to our customer service team for any additional questions or concerns, and an Abbyson team member will assist. (888) 406-0838. It’s a beautiful item and we hope you will make the decision to purchase Abbyson. Sincerely, Sabrina

Hi Steven, thank you for taking the time to share! We take pride in producing high-quality products for a great value! We are happy to hear you are pleased with your new recliner. We hope you choose to shop Abbyson again in the future. - The Abbyson Team