We are very sorry that you are disappointed with our product. We thank you for taking the time to provide feedback so that we can pass this information along to our team. We continuously strive to improve and are sorry that we missed the mark. Our products are all handmade in the USA. We stand 100 percent behind our quality. I can see from the image posted that the tree has not yet been shaped. It will help the tree look fuller if you shape the branches. After trying this step, if you are still unhappy, please contact us at: info@lcgsalesinc.com so that we can discuss the situation further. Thank you!

We are sorry to hear of your disappointment but do thank you for providing feedback so we can pass your experience along to our team. Our products are hand-assembled and carefully prepared for shipment in the U.S. We stand 100% behind our commitment to quality and customer satisfaction. Please contact us at info@lcgsalesinc.com and we will work to resolve any issues you have. Thank you!

We are sorry to hear that you are disappointed with the quality of our product. We appreciate the feedback since we are always striving to improve. We understand how frustrating it can be to purchase a product and not have it live up to the quality you were expecting. We would like the opportunity to try again and make this situation right. Please contact us at: info@lcgsalesinc.com to discuss further. Thank you!