Customer reviews for Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator forI love the 2 ice sizes!!
[This review was collected as part of a promotion.] this is the first fridge I have bought brand new and could t be happier with the room and lay out here. And not to mention the 2 ice sizes to choose from and the water pitcher and stream flow. Such a great big girl purchase!!
Features overshadowed by Samsung's poor quality
After 5 months, the ice maker stopped working. The technician diagnosed over the telephone and came out to replace something in the "sealed system". We were informed that the coolant seal inside the door where the copper connects to steal goes bad, causing a leak inside the walls of the refrigerator. 24 hours after the "repair", it completely stopped working. We have been without a working refrigerator for more than a week because each hoop Samsung makes you jump through takes days. This website suggests that reviewers avoid discussing service, but I believe that is an important factor in product reviews and consumer information. A buyer should know not just will it break, but how will the manufacturer stand by its product (or not) if it does break. I have heard bad things about Samsung's quality, which initially scared me away from this refrigerator. Several good reviews led me to try it. I am hoping this offsets some of those for the next shopper and saves them a lot of trouble.
Hi there, We are saddened by the state of your refrigerator. For any other concerns, please don't hesitate to contact us using the options listed below. We are eager to assist you and discuss your alternatives. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1150828426) to help our team locate your information when you message us. Have a great day. -John
Best refrigerator I’ve ever purchased
[This review was collected as part of a promotion.] I love so many features the Samsung Bespoke refrigerator has. The snack tray section is a wonderful idea. My kids are college age and this is their go to section. I love the water pitcher it helps when filling everyone’s glasses at dinner time and with filling itself back up to fill a water bottle for sports. The shelves are large enough to hold large milk bottles and trays of food. I’m so happy to have two ice options and how fast the freezer keeps up with replenishing ice we haven’t been without ice during our weekly family dinner of 9 grown adults.A couple of downsides is I’m still trying to get the Blue tooth option to connect and the stainless steel doors is a little too thin. The overall configuration is very well thought out. I have recommend it to several friends and family.
The user manual is too simple
[This review was collected as part of a promotion.] The user manual is too simple and does not cover all the operations. As a result, new users need to search for operation information everywhere. I would have been more satisfied if it included all the operating instructions.
Big and Beautiful
[This review was collected as part of a promotion.] This is a beautiful large capacity frig. It looks great on the outside and has great looking features, but she is very delicate. I had to call customer service a few times because the doors would not close properly and there was ice in the freezer. The user has to be cognizant to close the doors tightly and gently, otherwise the alarm goes off. If the user is having a party with margaritas, the ice maker cannot keep up making enough ice. Other than that, its a big beautiful fridge.
Hi there, We understand the significance of a working refrigerator in your household. Let us help you out. Please refer to the resources below to rectify your concerns with your fridge. Click on the hyperlinks and watch the embedded video (if available) for tips. Samsung refrigerator or freezer doors will not close (Select which type of door is not closing): https://www.samsung.com/us/support/troubleshoot/TSG10007112/ Frost in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ The ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please include reference number 1151235225 in your message so our team can locate your information. Have a great day. -John
A Great Fridge
[This review was collected as part of a promotion.] I recently purchased my new Samsung refrigerator and from the onset, it is performing beyond my expectations. I love the various doors and drawers it has as well as the refillable water container it came with. I have lots of storage space and the Wi-Fi feature allow me to know if I happen to leave a door open. There are other Wi-Fi enabled features which helped me set the proper controls on the fridge as well.I know my electric bill has come down a lot based on this and. other recently purchased items. Bottom line, a great buy.
Good so far
[This review was collected as part of a promotion.] If I had to sum it up: This fridge is a strong choice if you want high style + high functionality in your kitchen, care about design, and will take advantage of the advanced features (beverage center, flexible drawer, large capacity). On the flip side, if you’re more price-sensitive, prefer simpler reliability over lots of bells & whistles, or have a tight space / cabinetry that must align exactly, you might want to consider a somewhat simpler model (or make sure installation and calibration are done carefully).
Great for homes with not ton of food to store
[This review was collected as part of a promotion.] Refrigerator is really great and very tech forward. My only issue with the fridge is the size capacity of the fridge for a family and the difficulty to clean the shells and compartments when something leaks enough to literally take apart the entire fridge and for people who may have auditions that are difficult for bending down or grind on floor having the freezer And buttons in the freezer down below and make it difficult as well
We want you to have a better experience with your refrigerator, Marisa1. Allow us to help you. Please refer to the link below to address your fridge's concerns. For additional tips, click the hyperlink. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10006839/ Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150726284, to help our team locate your information when you message us. Have a great day. -John
Great features
[This review was collected as part of a promotion.] We absolutely love our new refrigerator! The space in it and the water picture that automatically refills is a plus. The dual ice that it makes is a great perk. The freezer compartments are huge. We would recommend this refrigerator.
Ice Machine works!
[This review was collected as part of a promotion.] We had a horrible time with our previous Samsung refrigerator as the ice machine in the door keep freezing up. After replacing it twice, we replaced the entire refrigerator. The new one (about eight months old) has worked perfectly. The ice machine is in the freezer and produces two sizes of ice. The Beverage Center is in the door and dispenses cold water. One more thing, when food is put in the small compartment (like chocolate chips), they are "off limits" for us to eat as they will be used to make something good in the future. Finally, since the refrigerator is hooked up to wifi, I can monitor it when we are away and stop the ice machine from producing ice.