I have an older similar hose reel cart also purchased from Sam's. I just bought this one. There are several downgrades from the previous one. Gone is the large basket replaced with much smaller one. The rubber on crank handled is fixed (bad design). Wheels is secured with pins instead of nuts. The wheels don't steer anymore.

In general a decent product that needs some improvement in fitment, but the biggest disappointment are the foam filled tires that are NOT FILLED FULL ENOUGH !! These tires show a flat spot when you have park this cart for awhile ! I could recommend this product and maybe buy another one when there are certain improvements seem to have been made. Buy it if you are willing to make some corrections yourself.

The hose reel works great, after about a month. The short water hose to connect the reel to the faucet is the thinnest and completely useless. It twists so bad, sitting stationary for no reason, water will not flow thru it and you can not get the kinks out without disconnecting it. The water connection is horrible!!!! It can not be turned by hand so you need wrenches. but there is no room for wrenches. I reinstalled a NEW hose to it yesterday and seemed ok. Today, I turned it on, began to walk off and the hose blew off the hose reel connection! With all the good qualities of this hose reel the connections are giving it these ratings. If I did not have to drive 50 miles to return it, I would. It is a piece of JUNK.

As you turn reel, the hose connector unscrews therefore causing severe water wastage. This is a design flaw that I’ve tried to see if there is a fix-there isn’t. When you reel hose back in, the hose connector tightens back up. This defeats purpose of reel.

I have bought a hose reel from Sam's every 2-3 years now for 10+ years for my service business. The Handel to wind the hose up is fixed (does not spin independently of the crank) so if you're rolling up a 300' hose you will get friction burn. I am sure the person that designed it certainly does not own one, nor would they keep one if given for free...

I purchased this Hose reel cart today as a replacement for my old one that I have used for 6 years, that I also had purchased at Sam's. When I unpacked this unit today, I saw that it was inferior to my old cart. The drum is much smaller, the 230feet of hose barely fits on the reel. The cart only goes in a straight line, whereas the old one turning wheels in the front. The old cart had a much larger basket on the bottom that held many more accessories. The only positive about this unit is the no flat tires. Additionally, it should noted that the price of the new Cart is more than the bigger, better-constructed old one.

We love this cart. The wheels are now solid rubber instead of the old tube type. We purchased two previously but the old tires and tubes didn’t hold up in the New Mexico heat and sun. We were going to replace the wheels but discovered it was only $4 more to purchase a new one. The old one went to the recycling center.

Hose would not stay on connector when reeling in the hose.

Easy to assemble and a great way to organize the hose and nozzles.

I need to exchange because it leaks water where the hose connects to the reel.