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Customer reviews for Backyard Discovery 14' x 10' Somerville Pergola with PowerPort for
Backyard Discovery 14' x 10' Somerville Pergola with PowerPort
4.5 out of 5 stars
stars611 ratings468 reviews
  1. 5 stars75% (458)
  2. 4 stars16% (96)
  3. 3 stars3% (20)
  4. 2 stars1% (9)
  5. 1 star5% (28)

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Showing 11-20 of 468 reviews
Jul 31, 2021
Kevin
4 out of 5 stars review

Verified Purchase

Very nice pergola

Surprisingly easy to assemble. I mostly completed it by myself in about 7 hours. Good instructions. My only complaint is that the 6x6 posts are laminated, and not solid pieces of wood. Hopefully it holds up over time.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Thank you for taking the time to leave a review. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines you will enjoy your product for many years to come.

Sep 14, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Awesome Pergola

This is a great set. It arrives in two long boxes. There was 2 of us putting it together and it took us about 7hrs. We did need to get our son to help hold when we got it up. It wasn’t hard at all just time consuming. The end result is awesome.

Helpful?3RKI2G2PSGJC13585769489
reply from Supplier Response

We are thrilled you like your Somerville!

Feb 24, 2021
Linda paraon
5 out of 5 stars review

Verified Purchase

Perfect and beautiful at the location

It’s beautiful and perfect location close to the lake behind our house. It was not that difficult to install with two people. The only challenge was to make the foundation where the pergola was installed.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Sounds like you have a gorgeous place to sit under your Somerville. Thank you for the 5-star review.

Mar 29, 2021
Ted and Renea
5 out of 5 stars review

Verified Purchase

Easy construction

Easy to put together with two people. Just do not tighten all the bolts until you have it in place and have it all level. If you do you'll end up loosening them later. We added a tin roof. Going to be used for grilling.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Great advice for future customers!

Oct 10, 2021
RikkyRudie
5 out of 5 stars review

Verified Purchase

Great looking

Pergola arrived way earlier than they said it would. Not easy to install but you know what you are doing it can be done with some help. Otherwise just pay for installation. All my neighbors love it in my backyard.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Thank you for your 5-star review.

May 16, 2021
Pippa
5 out of 5 stars review

Verified Purchase

Glad we purchased this

Took my husband and I about 12 hrs to build and place (were both in our late 60’s). We went slowly and carefully. Directions were clear and easily followed. It looks beautiful.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Thank you for your amazing review! We're so glad you found ease in the assembly of your Somerville Pergola. We know that you will enjoy it for many years to come!

Aug 22, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

We love our new outdoor retreat

Took three strong guys and an intelligent woman to read directions to assemble in about four hours. Sturdy and solid. Makes our empty concrete patio a real outdoor retreat

Helpful?3RKI2G2PSGJC13585769489
reply from Supplier Response

It is a beautiful pergola, and we are glad you are loving it! We appreciate the awesome review and are here if you ever need any assistance!

Jul 25, 2021
Cook
5 out of 5 stars review

Verified Purchase

Pergola

We love the pergola it was easy to install with 3 people, the only thing I would recommend is that Sam’s finds a different carrier to deliver product. Product was left at the end of my driveway by the trash can which hadn’t been picked up yet.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Hello- Thank you for taking the time to leave a review and sharing your experience. We hope you are enjoying your new pergola!

Oct 5, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Horrible instructions

The color of the wood is very nice but there were a lot of pieces that were warped, bent or a little too short. The instructions also needs to specify in more detail direction of some boards. As a result we had to drill new holes on opposite sides because we were close to being finished before discovering an issue and did not want to dismantle it.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

We are very sorry to hear that you had issues with your Somerville Pergola. You should not have had to drill any holes everything should have been pre-drilled. We can send out replacement parts for anything missing, damaged, or incorrect free of charge. Please give us a call at 800-856-4445

Apr 4, 2021
Mary Ann
5 out of 5 stars review

Verified Purchase

$799.00 pergola review

I was very impressed with the quality of the pergola. I was initially disappointed that my local Sam’s Club was *out of stock* of the pergola I wanted, but by simply calling the Customer Service line, the representative was able to order one for me. She assured me that I would be contacted about delivery and assembly. Again, I was suspicious, but within a week, the pergola was delivered and the next week it was assembled. I will definitely purchase another item from Sam’s Club on line that needs to be delivered and assembled.

Helpful?3RKI2G2PSGJC13585769489
reply from BYDSales

Glad your customer experience was exactly what we like to hear.