Color looks more of a greenish color than gray but overall like the feel of it. So far no problems. One thing is you need 2ppl to put it together and the side arms are a bit hard to get on

This is a great couch for the price! The only problem I have had is that one of the arms will not stay in place. It keeps popping out every time you lean on it. It seems the pieces aren't lining up correctly. We tried switching the arms to opposite ends, but it didn't fix it.

I bought TWO of these sofas a couple of weeks ago. One for my brother and one for me. His is doing okay. Comfortable, easy to manage etc. However I’ve been renovating my living room and I just opened the boxes yesterday. Put it together, my brother helped me, but as soon as I tried pulling the pullout bed up it came off the track on one side. Completely off, one side fell on the floor and everything. We put it back on the track and tried again slowly and carefully. Nope. Again. We finally got it and when my 4 yr old nephew tried sleeping on it, the bed kept falling off the track. Only on one side. Funny thing my brothers sofa doesn’t do that. At all. You could pull up the bed in one swift motion with out it falling out the track.

We thought this was going to be a phenomenal purchase...WRONG! It was hard as a rock and never softened after three years, it makes it impossible for guest to sleep on. It also gets tons of little fuzzballs all over. Finally the storage part broke after pulling the couch part out. I do not recommend at all! We literally gave it away!

We ordered this Abbyson storage sectional with pullout bed in Nov. 2019. The storage for decorative pillows and blankets is awesome! It's easy to pull. We love that 5 of us can fit and put our feet up! In some ways it's been a perfect couch for our needs. However, there were some imperfect things about the couch! The back frame comes really low and the back-support cushions are made of flimsy-fiber fluff (seat cushions are made of comfy-firm foam). The back cushions come up about EIGHT inches higher than the frame. So right away your mid-back & shoulders have no support, straining your neck. It might not be a problem if you have a wall behind the couch, but we needed it in an open room. Next issue related to that is the back frame has 2 different heights, the couch and the chaise back frame are 2 separate pieces that attach, but our couch section is 2 inches lower than the chaise, giving us even LESS back support. This then causes the fluff-cushions to collapse & curl over the back of the frame which looks terrible. We noticed this happening within the first month and as much as I try to fluff them back, they still curl. Another problem we noticed also in the first month was a line of fraying fabric when we pulled out the bed. We called multiple times with all our contact information to the company to tell them about the 2" frame difference and the fraying, but never received any form of contact and this was before pandemic lockdown so they have no excuse. We investigated further into the cause of the fraying and found that there was a staple that was sticking straight out, gradually cutting the upholstery every time we pulled it out! So we removed it with pliers and that's fixed it, but the fray line is still there ready to split the fabric open at any moment. We're disappointed that customer service never made an attempt to contact us. I think this would be SUCH a great couch if they raised the frame for more back support to at least be flush with the cushion top.

I received my sofa on December 10th but actually set it up after the New Year and we absolutely love it, but we started having problems with the let out bed instantly and in March it completely broke to where we can’t use it. I mainly bought it for the let out bed. I really don’t know how to reach someone because I got a voicemail. So I’m conflicted because it’s nice but broken.

I love it for what I need it for. I wouldn’t use it for a living room or family room But for a playroom, a small home office is ideal. For price is excellent I was definitely debating on the purchase considering the reviews it got, but what do you expect For that price if people think it’s cheaply made then maybe they need to look somewhere else and be ready to pay more. You get what you pay for!,,

Please don't waste your money. I purchased this "cute" couch for my son's first apartment during Black Friday sale (was 799 but paid 499). Received 12/19/19 and as I write this today 1/18/20, the couch is broken. The "metal" frame that opens into the pullout bed has bent and broken after less than a month, also one of the pieces at the bottom broke the first day (my son screwed it in without telling me, because he liked the couch). I am looking to contact the right people to return this garbage and get me a sturdier piece of furniture.

I bought this sectional 4-5 months ago. I weigh about 200 pounds and find this sectional uncomfortable. It is too hard/not enough padding. A much lighter person might be ok with the level of padding, but it's not for larger than average people. The storage and pull out bed feature are nice, but I'm going to buy a foam mattress topper to use when a guest needs to sleep over.

I finally got this together today and am very disappointed. I pulled the bed part out and it is not fully connected on the right side and it does not sit flat. My 8 pound Jack Russell walked on it near the seam between the sofa and the pull out bed and fell through the crack and then the cushin pushed right in and the opposite corner popped right up.i have no idea what to do now