We pride ourselves on quality home furnishings and stand by our products. It sounds like the chair was already retuned but if we can be of any assistance please contact us at samsclub@abbysonliving.com

Hey Donna, we are delighted to hear you had a positive experience with our products! Your satisfaction is our top priority. Thank you for choosing Abbyson. - The Abbyson Team

We're so glad you're happy with your new recliner and hope you consider Abbyson Living again in the future!<br />-The Abbyson Team

We're so glad you're happy with your new recliner!<br />-The Abbyson Team

That's great to hear! We're so glad you're enjoying your new recliner. -The Abbyson Team

We're so glad you're enjoying your new recliner and hope you consider Abbyson Living again in the future. -The Abbyson Team

This is such a great recliner and we&#39;re so glad you&#39;re enjoying it!<br />-The Abbyson Team

Hi Linda - You may just need to connect the wires at the back of the chair. If you lift the back flap and look near the bottom of the chair you will see the 2 pieces that need to connect. There is also a video on the product page that shows what to do. If you still need assistance please contact us at samsclub&#64;abbysonliving.com

Louflaim, we're overjoyed to hear that the Mason Power Theatre Recliner exceeded your expectations and that you're finding the adjustable headrest perfect for TV viewing. Enjoy the comfort, and thank you for the glowing review! - The Abbyson Team

We're so glad you're happy with your new chair! It's such a great recliner and we hope you enjoy.-The Abbyson Team