Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,371 ratings1,529 reviews
  1. 5 stars69% (2,342)
  2. 4 stars12% (419)
  3. 3 stars6% (211)
  4. 2 stars4% (127)
  5. 1 star8% (272)

Member photos

  • +79 images
Sort by |
Showing 561-570 of 1,529 reviews
Mar 17, 2021
Casper the Ghost Friend
5 out of 5 stars review

Good lordy this is amazing

I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

Helpful?2P0LE98T4IU013583524831
May 27, 2021
New member
1 out of 5 stars review

Horrible smell

Bought this mattress today. Opened it up and it puffed up right away. But then noticed the smell. It had all day to air out. It was so bad when we tried to sleep on it . At 2:30 a.m. we were up dragging it out of the bedroom. We put cot mattresses on the floor and slept on them. We will be returning this as soon as the store opens. Even with the mattress out of the room we could still smell the fumes.

Helpful?2P0LE98T4IU013583524831
Oct 17, 2020
Mel
1 out of 5 stars review

Lower Back Pain

I am experiencing lower back pain when I wake up in the morning. I will not get another mattress with memory foam again. I’m looking for a bed topper that is firm to try and even it out. So disappointed by the description and positive reviews. I would rather sleep on the couch (Which is what I’m doing now) or have my old 20 plus year old mattress back.

Helpful?2P0LE98T4IU013583524831
Jun 17, 2022
niki
1 out of 5 stars review

Way too soft and gets very warm

I feel like my bed never fully expanded, it’s supposed to be firm and it is the softest bed ever and not in a good way. I have tried to return but it is already is out of box in my apartment and I don’t know how to bring it back. Customer Support didn’t help me when I called :( help!

Helpful?2P0LE98T4IU013583524831
Feb 4, 2026
Joseph
4 out of 5 stars review

Love this mattress

It's been a little over a year and we absolutely love this mattress. Putting on fitted sheets can take a little effort because of the weight, but no other complaints. Waking with no dull lower back pain was our primary goal and this firm mattress is the perfect for us!

Helpful?2P0LE98T4IU013583524831
Oct 6, 2023
Beth K
1 out of 5 stars review

Not at all as described - worst mattress ever!

This was supposed to be medium firm, but it's the softest mattress I've ever felt. I waited over 24 hours for it to expand fully. The top material is lumpy. Unfortunately, I picked up from store instead of online, so only way to return it is to take back to store. I called to confirm options and advise no way of fitting it in my car. I was told to rent a truck to bring it back if needed. (In a very rude tone). Will be canceling my Sam's membership.

Helpful?2P0LE98T4IU013583524831
reply from Member's Mark Team

We're sorry the mattress wasn't firm enough for you, Beth. Please contact the Member Support Team at (888) 301-0332 and we'll do our best to make this right for you.

Jun 14, 2025
TND
3 out of 5 stars review

Full, Firm Purchased

We purchased a full-size, firm mattress for our spare room in February. It's now June. I waited to leave a review, so I had plenty of time to try it out. It is definitely not firm. I sleep on it 5 nights a week. It's soft, and your body sinks. It might be firm for a child, but anyone over 100 pounds would not say it's firm. Would not recommend or buy again. .

Helpful?2P0LE98T4IU013583524831
Jan 6, 2026
AG
5 out of 5 stars review

Don't let the price make you doubt your purchase

I have purchased 4 of these over the last 2- 3 years and will continue to purchase them. I had my doubts based on the price point, but I was pleasantly surprised. I originally bought them for me kids and they liked them. I recently purchased one for my guest room and have slept on it the last 2 nights. I realize that I need to replace my own mattress after only 4 years because I slept so well on this one!

Helpful?2P0LE98T4IU013583524831
Feb 28, 2022
Mattress is a wormhole
1 out of 5 stars review

Deceiving description

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

Helpful?2P0LE98T4IU013583524831
Mar 28, 2021
Sm028
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

Helpful?2P0LE98T4IU013583524831