I ordered a firm mattress and what I received was ultra soft. My back has hurt ever since I received this mattress.

I weigh 180, in less than a year there was a crater in the bed. It was comfortable for a few months, though softer than expected. Broke down very quickly. Now it's really uncomfortable, offers no support.

There shouldnt be any bad reviews for this mattress..it does just what its supposed to Right out of the box instantly more than 12 inches on every side...and soft yet firm just right My daughter and I love it...perfect mattress at a good price

Purchased a week ago and have had a sore back every morning i awoke. It seems to have a pillow top layer on top of the memory foam making the mattress way too soft. Very disappointed. Hopefully i can return it with no problem.

Mattress is very comfortable. Ordering on the app was easy. Delivery was fast. Setup was a breeze. Just take it out of the box,unwrap and you are done!

The mattress did not expanded to 12 inch, only to 8. Otherwise the mattress was soft but maybe too soft for some with back issues. I sent it back and got a refund.

I waited years for a new mattress. This was BIG deal. We gave it 48 hours to expand & air out. It's been about 2 months & the odor won't go away. It's almost a mildewy smell. Awful.

Mattress was way too soft for medium firm. If you’re looking for a firm bed, look elsewhere. If you want to return the mattress they make you bring it in yourself and will give you a hard time. One of the customer service workers was rude as well.

Item came in damaged. It also didn't fully expand, perhaps due to the damage. Return and refund process is also a nightmare, and Sam's expects you to take some of that burden of the process.

Got this mattress during COVID (20) and still have today (25) and no problems with it, no sink ins, still soft, the cover is a little wrinkle but other then that still in good shape.