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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,419 ratings1,550 reviews
  1. 5 stars70% (2,379)
  2. 4 stars12% (421)
  3. 3 stars6% (214)
  4. 2 stars4% (129)
  5. 1 star8% (276)

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Showing 1-10 of 1,550 reviews
Oct 10, 2025
Reviewer name: Jen74
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great for people and pets

First bought a twin for my semi truck, then I bought a king mattress for my house and now this twin is for my Great Dane/ Great Pyrenees mix. She loves her new bed and her flannel sheets with a mattress warmer.

Helpful?3EZQ70BELA8J13583269056
Apr 11, 2025
Reviewer name: Awakening Adventures
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great all round bed

We get great comments on how comfortable this bed is from guests who stay at our glampground. I believe it is right in the middle ground for most types of sleepers. We have one in all 4 of our dwellings.

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Aug 8, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comity

The most comfortable mattress I’ve ever slept on. Even without a boxspring or frame. Straight on the floor. Love it.

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Jul 14, 2024
Reviewer name: Kathleen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best sleep in a long time

The bed is luxuriously comfortable. The best combination between soft and firm. The price is extremely reasonable. Very happy with my purchase.

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Mar 31, 2021
Reviewer name: Tbs
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very pleased with this mattress

Comfortable! Easy as pie to pick up and set up

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Sep 19, 2025
Reviewer name: Amy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavenly Bed

This bed is sooo incredible, so soft and comfy!

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Feb 22, 2024
Reviewer name: Mel
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Probably will return this 11" mattress

Purchased this mattress about two weeks ago. Let it expand for 3 days and it has only reached 11 inches. The lack of height makes my sheets loose fitting. There is no support around the edges, so when you sit down on the edge of the bed, you slide off. For the price of 500 dollars I expected a little more....

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We are sorry to learn you are unhappy with your mattress, Mel. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jun 25, 2024
Reviewer name: TAB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Inner foam does not match outer cover

After taking out of the box and letting the Foam expand for a few days... The corners did not match up and there is no way to fix it. I am now stuck with a bad mattress because I have no way to return because it is so heavy and big. Will not fit in my car and it is also too big for me to move.

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Jun 19, 2026
Reviewer name: Kevin Kuykendall
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Complaint with Sam’s Club Artificial Intel support

The AI system online support is super flawed and very frustrating. I love Sam’s Club for the most part, but the AI online bot ordered me the wrong mattress TWICE and then they were supposed to pick up these two mattresses that I still have them. No one came to pick them up! NOT a good artificial intelligence support. AI is scripted, sends you in circles, and doesn’t listen to a real person’s need. I still have these two mattresses, paid for them, and it is a huge time waster. I almost cancelled my account over this.

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Nov 21, 2025
Reviewer name: FanofSams
1 out of 5 stars
1 out of 5 stars review

Poor Craftmanship

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We apologize for this experience and ask that you contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.