Bought this for my 2 years old. Toddlers need medium firm for their spine development. I waited 3 days to fully expand but It was still soft. It is softer than soft mattress. I am 240 lbs and when I sit side of the mattress I drowned all the way down to box spring. It is still okay for my 2 years old because she is only 35 lb but If we want to sit on it for putting her to sleep It is really annoying. So I returned and got the one with springs. My 3 stars goes to Sam's club customer service.

Purchased this mattress about two weeks ago. Let it expand for 3 days and it has only reached 11 inches. The lack of height makes my sheets loose fitting. There is no support around the edges, so when you sit down on the edge of the bed, you slide off. For the price of 500 dollars I expected a little more....

This is a really nice mattress. It's the queen medium version. I was able to pick it up the same day I ordered it. As a person born the middle of last century, I was able to get the box out of the car and into the bedroom without too much trouble. Getting the box on the bed & the mattress out of the box was more challenging by myself. I was so tired after that, that I just went ahead & very very carefully cut thru the wrapping. The mattress popped right out & started expanding right away. It was easy to turn & position the mattress. As others mentioned, it does smell at first, I left my air filter for 3 days before I used it. As an asthmatic, I was just being cautious. I have the medium version and it is not overly soft, it is not as soft as what I used to have. I love it. There is just enough softness to be very comfortable and firm enough that I slept thru the night. I love it. I do have a fluffy mattress cover on it since I have an elderly cat that sleeps on the bed too. Getting in & out of the bed is easy & being able to easily scoot to the middle is really easy & nice. I would love to see how it was squished, rolled, wrapped & stuffed in the box. My only problem is getting rid of the old mattress.

Sadly this is so lumpy and even allowing an extra week hoping that it would expand more did not work to fix this. I had to return and exchange for a mattress that did not come in a box. The idea is a good one if they can prevent the top of the mattress from the bunching up.

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

This isn't the medium-firm mattress that I was hoping for, but it still is a decent mattress. I'd consider it firm with a slight (very slight) "give". The give isn't enough to drop it down anywhere into the medium range, but it's enough to provide decent support to back sleepers. I wouldn't recommend for side sleeper--unless that person is thin with narrow frame/shoulders and/or loves a firm mattress. Even heavier family members don't get much sink. Sometimes mattresses like this will bottom-out. This one is just firm. The sides do not have too much support so if you're a sleeper who prefers a big more sinking feeling you may find yourself sleeping on the edges. Just be careful that you don't roll onto the floor! We didn't notice any off-gassing (which is both good because it's ready-to-go but also bad because it's rather suspect given the materials). Overall, this is a gem of a mattress given the price if you're seeking a firm memory foam. I'd probably consider more for a guest room or child's room. I purchased it for a main bedroom mattress but it got moved to the spare room which we use when we just want to stretch out or take a quick nap. This mattress has more of a "sleep on top" rather than cradle/sink-in feel so it just depends on your preference. I haven't had it long enough to see if it gets much softer over time. A steal for the price. But still not right for my nightly comfort preference. (I wonder if quality control is an issue if people are actually getting/experiencing a softer sleeping experience). Overall, an okay mattress. Great for the price.

You will be hard pressed to find a better value for a mattress in this price point. We bought this as a guest room mattress, but ended up needing to use it ourselves for a few weeks and were very happy with the comfort and support it provided. It's not too firm, nor too soft - a solid medium support mattress. Highly recommend whether you're looking for your every day mattress or a place for guests to lay their heads.

Bought this bed because of the mostly good reviews, but honestly none of them ever mentioned weight and how it felt for bigger people. Do NOT buy this bed if you’re overweight or on the bigger side. You’ll sink right into it. It’s not firm in the slightest for someone oversized, and you’ll have a hard time getting out of it. I started noticing it dent in the middle right away, which sucked for me cause I’m a stomach sleeper. Plan to return it as soon as I find a more suitable bed for myself.

I was disappointed with this mattress! It is no more than a bed topper. My fault I guess for not going to the store and looking at it first. I got this for my college granddaughter in another location and time was the essence. When it said Hotel Premier Collection, I trusted it.

Bought two of these for our guest room and the guests were very pleased, even after multiple night’s sleep. We ordered the Ultra Plush version and were worried they might be too soft, but not at all. Very supportive. Excellent beds for the price. Plus the twin-XL makes a King size, if we elect to attach two frames together.