Sleeping in this bed felt like lying in quick sand. When you first sit or lie on it you think it feels firm but plush but then you continue to sink in further and further to where it's hard to move from one position to another. I hated this bed, I literally felt claustrophobic trying to move around in on this mattress.

Bought 2 xl singles for our Member's Mark split king adjustable frame. The best sleep we have had in years! Very well satisfied with the mattresses and the frame. They are more comfortable than others we tried out at furniture stores that were triple the price!

This mattress is soooo comfortable, and sturdy to! We are using it for a kids loft bed, no box spring is needed, and it fit perfectly for the size of the frame. Tip: place mattress on base BEFORE you cut the plastic cover, it fills with air to size very quickly.

Guests were coming on short notice and we needed a mattress ready for use in 48 hours. We bought online, used curbside picked up, loaded it into the back of the Jeep, brought it home, unrolled it, and our guests were comfortably sleeping on it the 2nd night! Best things: made in USA (no gross Chinese foam smell), well-engineered packaging (box has wheels, fits through standard doorways & you don't need a truck for transport!), it's not as heavy as you'd expect it to be, plus it has an elegant look and a universal comfort (medium firm). Love it!

This is not really a firm mattress. Some areas of the mattress are softer than others. Our backs have hurt every morning since the purchase of this mattress. I would love to return it but there is no way for me to transport a king mattress back to Sam's Club. It was delivered vacuum sealed in small box and then expands to full size.

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.

I have purchased more than 7 boxed memory foam from Sam’s or Costco. This mattress was packaged beautifully, sprang up when opened and had far less of the chemical smell than previous mattresses. I gave it 24 hours to rise, but the morning after I slept on it I had new pain in my hips, knees, elbows and shoulders...I’m 5’5, 130 lbs and 40 years old. This type of pain was a first! I tried it again for 2 hours the next night and moved to the sofa. For whatever reason this particular members mark hotel collection mattress was too firm for me. In the store I sat on Serta’s bed in a box version and it was far softer but was unclear if that was its composition or if it had been broken in by other consumers. I purchased the members mark mattress because they produce great products and I wanted to give them a shot. Luckily I was able to track down my receipt from my previous mattress also purchased at Sam’s by Night Therapy and ordered it as a replacement. I purchased a mattress bag to protect the members mark mattress in the return process, but when I called to double check they were accepting return due to covid they told me Fed Ex would pick it up! The associate on the phone couldn’t have been more helpful immediately credited my card and arranged Fed Ex pick-up 2 days later. I had a terrific experience even though this bed didn’t work out for me!

This isn't the medium-firm mattress that I was hoping for, but it still is a decent mattress. I'd consider it firm with a slight (very slight) "give". The give isn't enough to drop it down anywhere into the medium range, but it's enough to provide decent support to back sleepers. I wouldn't recommend for side sleeper--unless that person is thin with narrow frame/shoulders and/or loves a firm mattress. Even heavier family members don't get much sink. Sometimes mattresses like this will bottom-out. This one is just firm. The sides do not have too much support so if you're a sleeper who prefers a big more sinking feeling you may find yourself sleeping on the edges. Just be careful that you don't roll onto the floor! We didn't notice any off-gassing (which is both good because it's ready-to-go but also bad because it's rather suspect given the materials). Overall, this is a gem of a mattress given the price if you're seeking a firm memory foam. I'd probably consider more for a guest room or child's room. I purchased it for a main bedroom mattress but it got moved to the spare room which we use when we just want to stretch out or take a quick nap. This mattress has more of a "sleep on top" rather than cradle/sink-in feel so it just depends on your preference. I haven't had it long enough to see if it gets much softer over time. A steal for the price. But still not right for my nightly comfort preference. (I wonder if quality control is an issue if people are actually getting/experiencing a softer sleeping experience). Overall, an okay mattress. Great for the price.

Gave this product a 3 star for poor operational service, not quality of mattress. Received a banged up set of brown boxes that were taped together and thought that this must be the shipping box over the official Members Mark Box I saw in the store on a mattress of a different size. Unfortunately No. Opened up the brown mishmash of boxes to find a shrink wrapped mattress that had OBVIOUSLY been previously opened, that someone must of returned, that was rewrapped and shipped out, instead of a NEW mattress that I ordered and paid for. I decided to forge ahead and bite the bullet since I needed the mattress and it appeared that it was unused and clean. Took 6 days to fully expand and firm up Mattress has so far lived up to expectation Shipped and arrived ahead of schedule

We bought this mattress for our college aged daughter. It was so convenient to pick this up in a rolling box and bring it to her apartment. After cutting through the plastic the mattress was set up in minutes! It is a super comfortable bed. My husband and I may even buy one for ourselves. Great price!