“medium” feels like it’s an ultra plus we were both sinking way down into it, offers NO SUPPORT being a side sleeper. Hate the way this feels. With it was a real medium like costcos nova form mattress

The mattress was not comfortable. It felt like sleeping on a bunch of pillows stuffed inside a casing. Lumpy and no support. I love Sam’s but had to return this. The only requirement for the return to store was to wrap in plastic. Easy return no questions or hassle.

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.

I gave it a 4 because the sheets will not stay on the corners. I am not a bad sleeper by any stretch. I used to go to sleep and the other side of the bed would still be perfect. Now for some reason the corner always come unfasten. It arrived compressed, once you cut the plastic, it expands. Place it on the frame before removing the plastic. That is my only complaint is about the corner, other than that it is perfect.

Mattress did have a chemical smell for a few days. It does sink at the edges when you get on and off the bed. It did take half-a-day to firm up. AND this mattress is the perfect balance of sinking into the mattress but not sinking too far. It's one of those mattresses that will not hurt your hip or shoulder if you stay in one position for hours. But you do not feel like you are on a hammock:) You feel like you are on a well made, expensive mattress that was a bargain!

It was time to move my teenage boy to a queen bed and I wanted something comfortable for him but didn’t want to spend a fortune. Found this for about $400 at Sam’s and was hoping it wasn’t too firm or to giving. My daughter and I tried it out when he was gone for camp and I slept like a baby. I have an expensive mattress and I slept just as good, if not better on this. Very nice quality!

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

Sleeping in this bed felt like lying in quick sand. When you first sit or lie on it you think it feels firm but plush but then you continue to sink in further and further to where it's hard to move from one position to another. I hated this bed, I literally felt claustrophobic trying to move around in on this mattress.

Don't buy this! It's not a firm mattress, but one that is horribly soft. If you try to return it and ask for a pickup, you get the run around on the phone telling you that a carrier will call to schedule a pick up (they never did). I contacted support 5 times! They keep telling me to wait 48-72 hours for a carrier to contact me. I complained to Sam's Club service desk and they just told me to contact the 800 number. I'm never ever buying any large ticket items that is delivered to my house ever again

When laying anywhere in the center of the bed it feels great. Not too firm, not too soft but dont try sitting on the edge or especially the corners of the bed, you will sink down and eventually slide off the bed. This would be somthing that I could overlook but I bought it for when my grandmas visit and they like to sit on the edge of the bed. This would not be safe for them. On top of that, the store wouldnt let me exchange it because i had discaeded the box it came rilled up in. It's not like you can put it vack in there! I had proof of purchase. So now, im stuck with it.