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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 61-70 of 1,536 reviews
Nov 2, 2021
KendraK
5 out of 5 stars review

Verified Purchase

Bed with a golden chain of referrals

My daughter got this bed recently and loves it. I bought it for my spare room and my brother-in law who is a big guy, has been staying in there, also loves it. Now I'm buying a full size for the other spare bed. I'll see what my guests say when they come to visit.

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Aug 29, 2024
Craig Michael Justus
3 out of 5 stars review

Verified Purchase

Not Quite for Me

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

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Jul 12, 2024
Laura Smith
1 out of 5 stars review

Verified Purchase

Fed Ex and Sams club leave Costumer stranded.

Need help, FedEx did not deliver because they said it was damaged. Both FedEx AND Sams club have been INVESTIGATING for 3 weeks. Please can I have my 400 bucks back or another mattress! I need this for next weekend. It has been a month since they took my money.

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We are sorry that you're experiencing these issues with your delivery, Laura. Please contact Member Support at (880) 301-0332 and we'll do our best to make this right for you.

Oct 24, 2023
beth1104
1 out of 5 stars review

Verified Purchase

Way too soft and doesn't expand evenly.

This indicates is medium firm but is by far the softest mattress I've ever had. I need a much firmer one. It also had lumps from not evenly expanding. I need to return it. Unfortunately, since I picked up in store instead of ordering online, I need to return it to the store. (The store was extremely rude when I asked about options.) One gal on phone told me to 'just roll it back up'... guessing she doesn't understand how these work :)

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We are sorry to hear you are having issues with your mattress, Beth. The mattress should fully expand after about 48 hours. If it doesn't, we'd like to assist you further, please reach out to Member Support at (888) 301-0332, and we'll do our best to assist you. Also know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Mar 13, 2023
Jasmine
1 out of 5 stars review

Verified Purchase

Top of Mattress Bunches Up

I purchased this same mattress in Feb of 2022. I liked it so much I ordered another one in Jan of 2023 for another bed. The mattress I received bunches up on the top and will not flatten out. Sam's sent me a replacement and after sleeping on it for one night, the replacement mattress had the exact same bunching as the other mattress. Something changed in the manufacturing process of this mattress. Sam's Customer Service has been excellent to work with. Both defective mattresses will be picked up. I will not be purchasing another mattress in a box. I do not recommend this mattress.

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reply from Member's Mark

We are sorry for this experience, Jasmine. Please contact Member Support at (888) 301-0332 if there's anything more you need.

Sep 2, 2020
jmxreger
5 out of 5 stars review

Verified Purchase

Happy

Great mattress, first time on anything before with springs. 2 back surgeries and 5 mattresses later, THIS one is letting me get some sleep finally. I don't know who the people are that read this , but if you have back problems, this one so far has done a good job.

Helpful?3EZQ70BELA8J13583269056
Sep 26, 2025
Ed
1 out of 5 stars review

Verified Purchase

Wrinkle line in the middle

Two nights used and it created a wrinkle in centre.

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reply from Member's Mark Team

We are very sorry to learn about the issue with your mattress, Ed. We'd like to assist you with a replacement, please contact us at (888) 301-0332.

May 26, 2026
Min
1 out of 5 stars review

Verified Purchase

Too hard

This matters wasn't very good. It was way too firm even though it said medium firmness. It was like a rock. Caused awful back pain and the fumes that came off of it were horrendous.

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Oct 1, 2023
Bob
1 out of 5 stars review

Verified Purchase

Returning it today

Great quality but this is not a medium firm mattress. Cannot sit on the edge of the bed without sliding onto the floor. Change the name to very soft and I will give it a higher rating.

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We're sorry the mattress isn't firm enough for you, Bob. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 15, 2024
Mike Wolfe
4 out of 5 stars review

Verified Purchase

Good Matress, great value

Comfortable firm mattress, with more edge support than a nectar. Normally purchase Casper, but this was immediately available, and hundreds less. Not light weight lol. Bought a 2nd one, if that says anything.

Helpful?3EZQ70BELA8J13583269056