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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 491-500 of 1,536 reviews
Sep 9, 2024
Jochst
5 out of 5 stars review

Verified Purchase

An awesome surprise!!

Was greatly surprised by the comfort of a mattress in a box. We ordered the twin in a firm one and it’s great. Haven’t slept on it as we got it for a guest bed, but did lay on it to test it out. Hubby tried it out also and said he could easily sleep thru the nite on it:-)

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Dec 18, 2024
Naomi G
4 out of 5 stars review

Verified Purchase

Comfy and cozy but misshaped

The box had a small dent when we bought it but since the beds come vacuum sealed, I didn't think anything of it. The bed is slightly condensed on one corner but my son really needed a new mattress so we are keeping it. Overall, the bed is soft, comfy, and he loves it.

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Feb 23, 2025
Mmmmm
4 out of 5 stars review

Verified Purchase

Nice bed

Nice bed not as good of quality as the one I bought in this brand 4 years ago but still nice just. was wishing it was the same. It’s a little softer than the previous. Only perched a new one because wanted a bigger bed had a queen and just bought the king. Would still highly recommend. Just wanted to let everyone know it is quite a bit softer.

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Nov 21, 2025
ERICH
2 out of 5 stars review

Measurements off not Twin XL sized

Delivery from different locations took longer than initially projected. One box was overstuffed, as if it had been repackaged. After a few days they mattress was about 10.5 tall and 4 inches too wide at 42". They have been slept on 2 weeks and unpacked about a month. Still over 40" wide, making the 2 5-6 inches wider than a split king should be. Its risen a bot to almost 11", but still an inch short of 12" expected. It is plenty plush and not uncomfortable to sleep on but sheets and mattress pads were strained fitting over and likely why they measure narrower now. Not sure they'd stay compressed width wise with both off.

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reply from Member's Mark Team

We're sorry to learn you are unhappy with your mattress, ERICH. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Nov 21, 2025
FanofSams
1 out of 5 stars review

Poor Craftmanship

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

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reply from Member's Mark Team

We apologize for this experience and ask that you contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Dec 6, 2024
Mary Mccormick
5 out of 5 stars review

Verified Purchase

Better sleep

These have always been my go to mattresses. I think I’ve had one for 10+ years and it’s still my favorite bed. I bought this twin size one for my son to go in his hospital bed because it works so much better when your bed bound than any hospital mattress can give you

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Dec 28, 2023
Kevin
5 out of 5 stars review

Verified Purchase

Comfortable Mattress

Our daughter graduated from college and moved out so we gave her all the furniture in her room. We were going to buy an air mattress for temporary use for guests but decided to get this mattress for them during the holidays. Everyone who slept on it commented on how comfortable it is. Definitely a good purchase and can now become permanent for guests visiting over the next few years.

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Apr 4, 2024
KR
5 out of 5 stars review

Verified Purchase

Comfortable mattress so far

I ordered this mattress for a vacation home. The price is perfect and the mattress was easy to set up. The mattress is comfortable so far. My only complaint is that I ordered 4 mattresses in different sizes to be shipped to my house. The boxes were not clearly labeled with the size of the mattress inside of the box. They were all shipped in the original box so I would have assumed it would be obvious what size the boxes contained but that definitely was not the case. I had to open the boxes to find the tag located on each vacuum packed and rolled mattress in order to determine which bed frame it belonged with.

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Dec 2, 2025
MARTHA
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

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Nov 21, 2025
Robert
1 out of 5 stars review

A total piece of crap!!!

I bought the full size mattress on sale and it's already developed rises in the middle of the mattress, it's one inch wider than my bed frame and instead of the supposed 12 inches , mine only came up to 10 inches…in short a total piece of worthless crap!!!

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reply from Member's Mark Team

We apologize for this experience, Robert, and ask that you contact Member Support at (888) 301-0332 and give them a chance to make this right for you.