I had a 5k high end name brand mattress I’d been sleeping on for years and then for the last few months I found I could not get comfortable on it no matter how I turned. I had slept on a full size of this mattress while recuperating from hip surgery and had found it extremely comfortable! So I decided to replace my expensive mattress for this one. Extremely smart decision! It is so comfortable! I do not have to constantly reposition.

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

Mattress is Comfortable & Supportive for the money. There is better mattresses for more money but this was definitely better than the traditional spring mattress it was going to replace. Motion transfer was better than the spring mattress, but have sleep on better in hotel rooms. I natural sleep hot & this was a hot mattress. My fiancé normally sleeps cold, but she was also hot temperature wise. Already ordered more expensive mattress than has better reviews for cooling & will be returning soon. If it sleep cooler would be keeping.

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

I have purchased the Serta mattress at sams and the quality is way different. This mattress is very weak around the edges and the corners are worse. If you are using a platform bed that is slatted the mattress will push right through so you will need some kind of support between your mattress and the slots. I would recommend the serta bed in a box over this one for sure.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

I was a bit spectical at first about buying a Sam's Club (Member's Mark) branded mattress at such a low price. I've always had a Sealy, Serta or a Sterns & Foster. I figured that it wouldn't be any good. But I read the reviews and decided to give it a try and boy am I glad I did! This mattress is AWESOME!!! I've had two spinal disc surgeries about 4 years ago and finding a comfortable mattress, with the right support, has been a challenge to say the least. I've been sleeping on a $2,000 Sterns & Foster for the past 4 years that was supposed to be "top of the line" in comfort, but even that mattress doesn't come anywhere close the true comfort of this one. I purchased the Queen size at about 10 in the morning and even though on the Sam's Club website it recommends that you allow the mattress a full 48 hours to conform to it's full size, mine was fully conformed in a matter of a few hours. I was able to sleep on it that same night. It was the first fully restful night's sleep I've gotten since my surgeries. It's nice and plush, but not so soft that you sink into the middle of it. It's got just the right amount of firmness for that much needed support. I've always been a hot sleeper and I found this mattress keeps me at a cool level of comfort all night long. I don't think I can say anything else about it other than it's just a really good mattress, and for the price, you just can't beat it!

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

This mattress is really nice! I love how easy set up was. It is comfortable I would say it is soft but firm. The only negative for us was the smell it has a strong chemical smell out of the box that has been hard to get rid of. But we left the window open so it can air out. As far as price & quality this has been a great purchase for us.