We have 2 queens of this mattress and love them. We tried a queen first before buying a king size. Have been really disappointed in the king. The king size mattress is so soft and already has dents after 4 weeks of use. We used the queen for 8 months and didn’t have any of the issues we’re having with the king.

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

This mattress is really nice! I love how easy set up was. It is comfortable I would say it is soft but firm. The only negative for us was the smell it has a strong chemical smell out of the box that has been hard to get rid of. But we left the window open so it can air out. As far as price & quality this has been a great purchase for us.

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

It starts with the unpacking. You will have to unwind layer upon layer upon layer of plastic - just great for the environment. First time I sat at the edge of the mattress I completely sank into it and my legs disappeared in the foam - I am only weighing 170 lb, mind you! Then I tried sitting at the top of the mattress, a large foam cushion behind my back, making me sit up straight for reading - I looked at my feet up in the air, because once again my buttocks sank into this supposedly medium firm sea of foam. I know I am supposed to sleep on this thing, but even stretching out on this soft foam you have to watch out not to suffocate because once again you are going under! the description says only the first layer is soft, well this thing is soft all the way to the bottom of it. Quite frankly, never have seen or laid upon such a piece of junk 'mattress' in my life, and I have slept on many. This thing is going back right away!

It STINKS!! We’ve had it for 6 weeks and it still smells horrible. Hubby still hasn’t gotten his sense of smell back from Covid or I’m sure he would’ve complained. I unzipped the cover today hoping it would air out some and now the dang zipper is broken so I don’t recommend that! It’s super comfy and I don’t feel my wiggly hubby at all. I would recommend for comfort but the smell is bad. I’ve tried all kinds of things. Also the top layer of foam sort of wads up. You can’t feel it but it’s kind of annoying to see it.

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

We hated this ultra plus mattress. It's like molasses for the top 3 inches then hard as a brick underneath, which doesn't work for a side sleeper with hips. Returning this has been a NIGHTMARE, 3.5 weeks of Sam's telling me someone would contact me to pick it up. Finally I get a call from some company I've never heard of and I have to wait another week. They were supposed to pick it up but waited to contact me that day to ask for a picture of the mattress. They finally showed up in some random pickup the next day. It's been 2 days and I still haven't been credited for my return. I've been calling Sam's all day and they keep hanging up on me. I contacted the company that picked the mattress up and they say they emailed Sam's, but Sam's acts completely clueless. Now I'm still fighting to get my money back and I'm absolutely furious because Sam's had a junk removal company pick up the mattress. They'd rather send a brand new mattress to the landfill then let me donate it to charity. We are so done with Sam's, they suck.