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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Showing 531-540 of 1,510 reviews
Jan 23, 2026
James
1 out of 5 stars review

Very disappointed.

Bought this mattress on 02/06/2023. It is now 3 years old and it is junk. A year ago it started to bunch up in places, and now sags with no support. From the sounds of others comments, no point in trying to get warranty service. Both my wife and I now have back problems.

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reply from Member's Mark Team

We're sorry your mattress did not meet your expectations, James. If you would, please contact Member Support at (888) 301-0332 and they will do their best to make this right for you.

Feb 4, 2026
Joseph
4 out of 5 stars review

Love this mattress

It's been a little over a year and we absolutely love this mattress. Putting on fitted sheets can take a little effort because of the weight, but no other complaints. Waking with no dull lower back pain was our primary goal and this firm mattress is the perfect for us!

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May 17, 2025
Jose
5 out of 5 stars review

Verified Purchase

Goid

Nice

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Aug 30, 2025
Anonymous
5 out of 5 stars review

Verified Purchase

Memory foam mattress

Great buy

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Jul 14, 2025
Amanda
5 out of 5 stars review

Verified Purchase

Comfortable

Awesome

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Jun 7, 2025
Glen Bradshaw
5 out of 5 stars review

Verified Purchase

Easy to transport and set up

Great mattress

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Mar 16, 2026
Elisa
1 out of 5 stars review

Immediate Return

“medium” feels like it’s an ultra plus we were both sinking way down into it, offers NO SUPPORT being a side sleeper. Hate the way this feels. With it was a real medium like costcos nova form mattress

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Mar 23, 2026
David
5 out of 5 stars review

ultrasoft king size members mark mattress

This mattress is amazing!!! affordable and comparable to a very expensive mattress. I slept the best I've slept in years last night! highly recommend this mattress!

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Oct 17, 2020
Mel
1 out of 5 stars review

Lower Back Pain

I am experiencing lower back pain when I wake up in the morning. I will not get another mattress with memory foam again. I’m looking for a bed topper that is firm to try and even it out. So disappointed by the description and positive reviews. I would rather sleep on the couch (Which is what I’m doing now) or have my old 20 plus year old mattress back.

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Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

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