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Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 41-50 of 1,507 reviews
Jul 30, 2021
Mike
3 out of 5 stars review

Verified Purchase

Interesting delivery

Gave this product a 3 star for poor operational service, not quality of mattress. Received a banged up set of brown boxes that were taped together and thought that this must be the shipping box over the official Members Mark Box I saw in the store on a mattress of a different size. Unfortunately No. Opened up the brown mishmash of boxes to find a shrink wrapped mattress that had OBVIOUSLY been previously opened, that someone must of returned, that was rewrapped and shipped out, instead of a NEW mattress that I ordered and paid for. I decided to forge ahead and bite the bullet since I needed the mattress and it appeared that it was unused and clean. Took 6 days to fully expand and firm up Mattress has so far lived up to expectation Shipped and arrived ahead of schedule

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Apr 28, 2021
Scooby1124
1 out of 5 stars review

Verified Purchase

Poor Mattress

Mattress is made from cheap foam. Definitely not high density foam. Mattress sinks when laying on it and is not medium firm support- more like soft plush. Spend more money for a better quality mattress. Took this mattress back within 1 week of buying.

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Aug 27, 2022
Hassig
4 out of 5 stars review

Verified Purchase

Price and quality perfection

Member's Mark Hotel Premier Collection 12" Queen Mattress. Picked up at store, was in a box wrapped in plastic. Did not notice any smell and it unfolded quickly without any curling of sides. My teen boy is using this mattress without a box spring and he says it is awesome and comfortable. Price and width was a selling point for us.

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Mar 5, 2024
Oahu Onalani
5 out of 5 stars review

Verified Purchase

Best Mattress Purchase Ever!

This mattress is soooo comfortable, and sturdy to! We are using it for a kids loft bed, no box spring is needed, and it fit perfectly for the size of the frame. Tip: place mattress on base BEFORE you cut the plastic cover, it fills with air to size very quickly.

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Nov 2, 2021
KendraK
5 out of 5 stars review

Verified Purchase

Bed with a golden chain of referrals

My daughter got this bed recently and loves it. I bought it for my spare room and my brother-in law who is a big guy, has been staying in there, also loves it. Now I'm buying a full size for the other spare bed. I'll see what my guests say when they come to visit.

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Mar 13, 2023
Jasmine
1 out of 5 stars review

Verified Purchase

Top of Mattress Bunches Up

I purchased this same mattress in Feb of 2022. I liked it so much I ordered another one in Jan of 2023 for another bed. The mattress I received bunches up on the top and will not flatten out. Sam's sent me a replacement and after sleeping on it for one night, the replacement mattress had the exact same bunching as the other mattress. Something changed in the manufacturing process of this mattress. Sam's Customer Service has been excellent to work with. Both defective mattresses will be picked up. I will not be purchasing another mattress in a box. I do not recommend this mattress.

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reply from Member's Mark

We are sorry for this experience, Jasmine. Please contact Member Support at (888) 301-0332 if there's anything more you need.

Aug 4, 2022
liblou
1 out of 5 stars review

Verified Purchase

Not worth it

Sadly this is so lumpy and even allowing an extra week hoping that it would expand more did not work to fix this. I had to return and exchange for a mattress that did not come in a box. The idea is a good one if they can prevent the top of the mattress from the bunching up.

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Oct 16, 2021
Barb
5 out of 5 stars review

Verified Purchase

Exceptional Value

You will be hard pressed to find a better value for a mattress in this price point. We bought this as a guest room mattress, but ended up needing to use it ourselves for a few weeks and were very happy with the comfort and support it provided. It's not too firm, nor too soft - a solid medium support mattress. Highly recommend whether you're looking for your every day mattress or a place for guests to lay their heads.

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Jul 12, 2024
Laura Smith
1 out of 5 stars review

Verified Purchase

Fed Ex and Sams club leave Costumer stranded.

Need help, FedEx did not deliver because they said it was damaged. Both FedEx AND Sams club have been INVESTIGATING for 3 weeks. Please can I have my 400 bucks back or another mattress! I need this for next weekend. It has been a month since they took my money.

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reply from Member's Mark Team

We are sorry that you're experiencing these issues with your delivery, Laura. Please contact Member Support at (880) 301-0332 and we'll do our best to make this right for you.

Aug 5, 2024
Sleep well
5 out of 5 stars review

Verified Purchase

Economical and worthy purchase

Totally as advertised. It is a firm mattress. Motion transfer is minimal on a platform bed. We did end up using a plush mattress cover to soften the top just a little. Very happy with the purchase and the price. Delivery was quick. Follow directions on opening as it recovers shrink wrapped very quickly. We let it expand about 7 hours. Slept great the first night and every night since!

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