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Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,336 ratings1,515 reviews
  1. 5 stars70% (2,320)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 11-20 of 1,515 reviews
May 8, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Well worth the money!

I have had a bad bad for years. I bought this bed from her daughter several years ago and slept down at once and had the best night sleep. When I needed a new bed I knew I was gonna buy this one.

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Mar 13, 2023
Jasmine
1 out of 5 stars review

Verified Purchase

Top of Mattress Bunches Up

I purchased this same mattress in Feb of 2022. I liked it so much I ordered another one in Jan of 2023 for another bed. The mattress I received bunches up on the top and will not flatten out. Sam's sent me a replacement and after sleeping on it for one night, the replacement mattress had the exact same bunching as the other mattress. Something changed in the manufacturing process of this mattress. Sam's Customer Service has been excellent to work with. Both defective mattresses will be picked up. I will not be purchasing another mattress in a box. I do not recommend this mattress.

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reply from Member's Mark

We are sorry for this experience, Jasmine. Please contact Member Support at (888) 301-0332 if there's anything more you need.

Jul 31, 2024
SandSnow
5 out of 5 stars review

Verified Purchase

Great for the price. Give it a try.

I redecorated my son's room and was originally looking for a mattress topper to bring life into a VERY OLD mattress. A quality topper is pricey and I figured it would be a temporary fix which would ultimately lead to a new mattress sooner than later. I stumbled upon this Member's Mark mattress at my local Sam's club during my topper hunt. The price was double the price of a nice topper, so I decided to skip the topper and go straight for a new mattress. After a couple of days of expanding, it is really nice. My son only comes home from college occasionally, so it is a perfect addition to his room. Personally, I like a firm mattress, but when I lay on this one to test it out, I'm pleasantly surprised at how comfy it is. My son loves the way it sleeps and never complains any more about coming home and staying for a while.

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Jul 6, 2020
MamaMel
5 out of 5 stars review

Verified Purchase

Firmer than expected

I have purchased more than 7 boxed memory foam from Sam’s or Costco. This mattress was packaged beautifully, sprang up when opened and had far less of the chemical smell than previous mattresses. I gave it 24 hours to rise, but the morning after I slept on it I had new pain in my hips, knees, elbows and shoulders...I’m 5’5, 130 lbs and 40 years old. This type of pain was a first! I tried it again for 2 hours the next night and moved to the sofa. For whatever reason this particular members mark hotel collection mattress was too firm for me. In the store I sat on Serta’s bed in a box version and it was far softer but was unclear if that was its composition or if it had been broken in by other consumers. I purchased the members mark mattress because they produce great products and I wanted to give them a shot. Luckily I was able to track down my receipt from my previous mattress also purchased at Sam’s by Night Therapy and ordered it as a replacement. I purchased a mattress bag to protect the members mark mattress in the return process, but when I called to double check they were accepting return due to covid they told me Fed Ex would pick it up! The associate on the phone couldn’t have been more helpful immediately credited my card and arranged Fed Ex pick-up 2 days later. I had a terrific experience even though this bed didn’t work out for me!

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Aug 2, 2021
Amanda K
5 out of 5 stars review

Verified Purchase

Minimized back pain

We purchased this mattress for our guest room. My in laws stayed with us and like the mattress so much they bought one for themselves when they got home. They said they didn't have any pains the week they were with us and noticed a difference immediately when they got home.

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Dec 16, 2024
Pam
5 out of 5 stars review

Verified Purchase

Better than luxury

Extremely comfortable from the start. Less than $500 on sale. Heavy and sturdy. Medium/plush feel. Added a plushy mattress pad, all cotton members mark hotel premier sheets, and bamboo pillows. The bed felt better than diamond hotels. It is set up on a guest house so it will be used sparsely, but I will update on longevity if anything goes wrong.

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Jul 12, 2024
Laura Smith
1 out of 5 stars review

Verified Purchase

Fed Ex and Sams club leave Costumer stranded.

Need help, FedEx did not deliver because they said it was damaged. Both FedEx AND Sams club have been INVESTIGATING for 3 weeks. Please can I have my 400 bucks back or another mattress! I need this for next weekend. It has been a month since they took my money.

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reply from Member's Mark Team

We are sorry that you're experiencing these issues with your delivery, Laura. Please contact Member Support at (880) 301-0332 and we'll do our best to make this right for you.

Jul 9, 2024
Britney
5 out of 5 stars review

Verified Purchase

Really Satisfied!

It was time to move my teenage boy to a queen bed and I wanted something comfortable for him but didn’t want to spend a fortune. Found this for about $400 at Sam’s and was hoping it wasn’t too firm or to giving. My daughter and I tried it out when he was gone for camp and I slept like a baby. I have an expensive mattress and I slept just as good, if not better on this. Very nice quality!

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Mar 26, 2025
Jim
5 out of 5 stars review

Verified Purchase

Try it, you’ll keep it!

This bed is amazing! I was skeptical of a bed in the box but the price point was really good so I got it for the guest bedroom. I tried it out and after two night I swapped it out with my traditional mattress in my room. Way more. Comfortable and forgiving than the traditional mattress with a foam cover!

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Mar 13, 2022
Disappointed
1 out of 5 stars review

Verified Purchase

Be careful. Do not throw away your old mattress...

Brought matress home, took it out of the box, unfolded it, and then start to cut the plastic off of the mattress while it inflated. Stopped immediately when I noticed there was mold/mildew growing on the bottom of the mattress. I was very happy that we had not already taken our previous mattress to the curb. The end of the mattress that had the mold/mildew also did not inflate correctly by the time we took it back to Sams Club the next day. At least the return was easy!

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