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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,426 ratings1,553 reviews
  1. 5 stars70% (2,385)
  2. 4 stars12% (421)
  3. 3 stars6% (214)
  4. 2 stars4% (129)
  5. 1 star8% (277)

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Showing 491-500 of 1,553 reviews
Aug 18, 2024
Reviewer name: dana
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Comfortable, great value

After 30 years of expensive mattresses, I decided to give this a try. I usually use a firm mattress with an additional foam topper so I purchased the medium and it’s perfect. Snuggly on top with good support underneath. Great value.

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Nov 25, 2024
Reviewer name: Hannah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

sleeping much better!

I sleep so much better on this mattress! I had been sleeping on the same mattress for 15 years. I was much needed for an upgrade. I have gotten some of the best sleep I've had in years lately. And I love that it also keeps me cooler at night.

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Dec 19, 2025
Reviewer name: BossWH
5 out of 5 stars
5 out of 5 stars review

Great high quality mattress!

The bed came well packaged and very securely wrapped. As soon as I opened the packaging it completely sprung into shape with no issue. We're waiting a full 24 hours before laying on it. We ordered the medium and it's plenty soft and plush. I think it's perfect for my daughter but for me personally I would use the firm.

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Mar 7, 2022
Reviewer name: amatsunshine
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Comfortable Mattress

I must say the mattress was packaged very well. It expanded quickly and I was able to sleep on it the first night, since I let it expand all day. I slept on this less than a week and I have no complaints so far. I added a mattress protector and cover on it just to keep it clean and protected from spills.

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Dec 26, 2025
Reviewer name: SHAWNA
2 out of 5 stars
2 out of 5 stars review

Size does Matter

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

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Mar 27, 2024
Reviewer name: Raquel
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Strong smell

I am aware that these mattresses will have an odor when opening, that was expected. We are now about a month out from it being opened and I can still smell it when I walk into that room. I am seriously considering returning it regardless of the fact that it is comfortable. The smell is just overwhelming for me.

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Nov 21, 2025
Reviewer name: ERICH
2 out of 5 stars
2 out of 5 stars review

Measurements off not Twin XL sized

Delivery from different locations took longer than initially projected. One box was overstuffed, as if it had been repackaged. After a few days they mattress was about 10.5 tall and 4 inches too wide at 42". They have been slept on 2 weeks and unpacked about a month. Still over 40" wide, making the 2 5-6 inches wider than a split king should be. Its risen a bot to almost 11", but still an inch short of 12" expected. It is plenty plush and not uncomfortable to sleep on but sheets and mattress pads were strained fitting over and likely why they measure narrower now. Not sure they'd stay compressed width wise with both off.

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reply from Member's Mark Team

We're sorry to learn you are unhappy with your mattress, ERICH. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Dec 4, 2025
Reviewer name: James
2 out of 5 stars
2 out of 5 stars review

Medium feels like ultra plush

The reviews about it being too soft are correct. I have another memory foam mattress. Different brand. That is plush and isn’t nearly as soft as this medium. It feels like you went to sleep on an air mattress and woke up in the middle of the night and it was flat. This is excessive. I like plush. But this is next level. It almost has me wondering if they put the wrong one in the box

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Sep 28, 2024
Reviewer name: Trent
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfortable! Great Price!

Great value for the quality of mattress. We bought this for our daughter’s room. This is perfect for a young kid. The softness is a little plush for my liking but I prefer a firm bed, but it’s perfect softness right out of the box according to my wife and daighter.

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Dec 6, 2024
Reviewer name: Mary Mccormick
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better sleep

These have always been my go to mattresses. I think I’ve had one for 10+ years and it’s still my favorite bed. I bought this twin size one for my son to go in his hospital bed because it works so much better when your bed bound than any hospital mattress can give you

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