We bought a Bentgo chill box almost 3 months ago. We noticed a few molds on the lower side of the box. When we reached out to the support team, they were very supportive and quick with their responses. We are being told to receive a replacement soon. Happy to be a Bentgo user.

Bought a set of lunch boxes back in Feb 2022 and over time, it was difficult to shut the lids closed. I contacted customer service and Angelou responded quickly. Within 4 days, I received the replacements. Would recommend. Love our Bentgo lunch boxes and other products we have purchased!

I bought the chill lunchbox and snack container a few weeks ago and love the product. The rubberized inside helps keep anything sticky or liquid (like the liquid from washed and cut strawberries) from seeping out. Do pay attention to the washing instructions though! The plastic does warp easily. Customer service was very helpful in assisting me with an issue I had.

Our kids love these lunch boxes. It’s the perfect size for packing lunch or snacks for school and also to take in the car on road trips. I love the size of the different compartments. Originally I received a lunchbox that didn’t latch very securely, but customer support was highly responsive and quickly worked with me to replace it. Highly recommend both the lunch box and the company.

I did a trial run at home with the ice pack and wasn’t impressed. It didn’t stay cold for hardly 2 hours. But other than that it’s a very cute lunch box and easy for a small child to open. I would be afraid to pack something that requires it to be kept cool for more than an hour or hour and a half.

I bought the Bentgo Chill box for my preschooler. We used it a few times with the inner ice pack on some outings and picnics, and the food inside did NOT stay chilled. The ice pack is a thin piece of plastic that you freeze, not a true ice pack. I also found that it was impossible for my 3 year old to close with the ice pack inside. So we have been using it without the inner ice pack for school and I put a real ice pack in his lunch box on top of the bentgo box. I must say though, I do like the set up of this bentgo box better than the other (non chill) kids bentgo box. It holds plenty of food for my 3 year old for lunch (although we pack a separate morning snack). For older kids, you might want to find something larger. He has been able to close the box without the icepack on his own after some practice at home. I would recommend putting the bentgo box inside a soft lunch box because there have been a few occasions that he did not snap it close completely, and some food or liquid did spill out. Putting in another soft lunch box protected his backpack and stuff from getting covered in food. I recommend this box if you can find a good deal. But I would not purchase it just for the "chill" aspect, because you will be disappointed.

I’ve been using this lunch box for my one year old daycare box and took care to clean it the minute he came home. Black mold still developed on the silicone seals and I can’t find any way to get it off. I’ve tried vinegar and bleach. So disappointing!

[This review was collected as part of a promotion.] I was very excited to get this Bento Chill with an ice pack built in. The box looks nice and has grippy material on it so they can carry with ease. The latch to open the box is very easy, even for my 3 year old. The portions are just right for my son and everything stays cold. This solves the problems.

I only wish I had purchased these earlier for my kids. Bentgo boxes became a staple in my house last school year. No concerns about leaking, love that I can pull the tray out and stick it in the dishwasher, and the sizing is perfect for my kids. My kids love the fun colors and the fact that their lunch isn't smashed from their walk to school (kids will be kids, right?). Bentgo has also shown great customer service to me when I reached out to ask a question. Good customer service makes me a loyal customer.

My daughter has used her pink rainbow flower backpack for a while school year of preschool! It has held up so good! Was wonderning if it could be put on the washing machine? I know it says you can wipe it down with a cloth! I want her to use it for kinder too but it’s dirty inside and out!