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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 731-740 of 794 reviews
May 3, 2021
MRandaz2
5 out of 5 stars review

ABSOLULETY LIKE SLEEPING ON A CLOUD!

Bought this for our camper, and I am so very happy we did! It is so very comfortable, I am buying one for our home bed also!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there, thank you so much for taking the time to leave us this amazing review. We're so happy to hear that you are happy with your new Serta Sleep ToGo 12" memory foam mattress.

Dec 12, 2021
Reetawonder
3 out of 5 stars review

It's been a year too soft

I brought this mattress a year ago and I'm shopping for a replacement. It started off well, it is way to soft my back can't take it.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Mar 28, 2021
AJ
1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Dec 6, 2021
Grandmal
3 out of 5 stars review

Serta to go

Horrible hard I'm up every night because I hurt I put a topper on it helped my old mattress was softer. But after 15 years one tended to roll to the middle sure wish I had it back

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We are sorry to learn of your dissatisfaction. We would love to discuss other options in getting you the right comfort level. Please call 1-888-240-1945. Thank you.

Aug 28, 2024
Pick up
5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

Helpful?70GQ544Y4G6E13582600595
Nov 6, 2024
Grace
1 out of 5 stars review

You won't get your bed

I never got my bed. The delivery date came and passed, and my bed never showed up. Nearly 3 weeks have passed since I placed my order and still no signs of shipping or any updates.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, we are so sorry to hear about the delivery status of your order. We highly recommend reaching out to Sam's Club support directly for additional assistance receiving your order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!s

Apr 26, 2018
Jtfisch
2 out of 5 stars review

Sad

I chose this mattress based on Consumer Reports, and have owned it for two months. It is very firm, and that may be what I need. I've been sweating every night since. Now looking at cooling mattress pads. I currently have buyers remorse.

Helpful?70GQ544Y4G6E13582600595
Dec 30, 2019
Jp
1 out of 5 stars review

No

If this is considered medium firm, I'd hate to see what firm is. I've had this for over a month and its still hard. Not at all what i thought memory foam would be. My kids both have memory foam mattresses and they are super soft and comfortable.

Helpful?70GQ544Y4G6E13582600595
Nov 19, 2023
Yourmom
1 out of 5 stars review

DO NOT PURCHASE!

After 2 and 1/2 years this mattress started sinking on both sides it's been a month and a half that I've been trying to get a refund and still nothing! 🤬

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 8, 2020
ding208
2 out of 5 stars review

Sinking Ship

I purchased this mattress on June 26,2020 and already we have a sink on each side of the mattress and neither of us weighs over 190lbs Not worth the money does not live up to the standards as advertised

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!