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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 711-720 of 794 reviews
Sep 24, 2018
Savannah
5 out of 5 stars review

Great

We love our new mattress...unlike other memory foams that ship in a box, we slept on it the first night. It is definitely very firm. I would prefer not so firm but my husband likes it and says it has helped his back. I find it easy to fall asleep on this mattress and it seems pretty cool with the gel. Great price too!

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Oct 31, 2020
Trisha
2 out of 5 stars review

I feel like I’ve been ran over by a bus

We have tried this out for a few weeks now. I know it just my opinion, but I was so hoping this would make a difference for me. I’m about 5ft 120 lbs and had a car wreck years ago. I have neck issues and was hoping this would allow me to get a little more sleep. I know it’s not going to fix me, but I need sleep. My neck and shoulders have hurt worse. It’s very firm. It may be my mistake completely, but I really thought this was one of those mattresses that when she lying and it kind of phones in my woods around you. If that’s what you’re looking for this is definitely not the one. Not saying this is not a good mattress for somebody, but I definitely need to do some more research before I go out and shop again. Returning this today.

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reply from Supplier Response

Hello Trisha, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 25, 2018
brendek
5 out of 5 stars review

LOVE, LOVE, LOVE

We looked at this mattress because of it's Consumer Reports rating. We were purchasing for a RV so wanted the mattress in a box for easy installation. I have fibromyalgia and arthritis so comfort was also at the top of my list. Hard mattress or too soft ones are very bad for me causing a lot of pain. This mattress is wonderful, I sleep great and don't wake up stiff and sore like I am much older. If you have chronic pain you should consider this mattress. The only downfall for me is the platform for the bed is raised and with this 12" mattress I have to stretch a bit to be able to get into bed. I am seriously considering a step stool to make it easier.

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Jan 15, 2020
jenny
1 out of 5 stars review

So HARD

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

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Mar 2, 2018
Jomama
1 out of 5 stars review

Too firm

I have chronic back pain. Surgery did not help. I, in fact, may have made my back worse. This mattress is too firm for me. After two hours, I need to get out of bed because the pain is unbearable. Keep in mind, it is not the mattress but I could not recommend it based on my experience.

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Jun 10, 2020
Webb
1 out of 5 stars review

Disappointed

We bought this mattress 5 months ago. For the 1st 2 weeks, we could not sleep due to the gas odor. We thought by airing it out, it would go away. It is still extremely bad after all this time. The odor gives us headaches and congestion every night. It is too expensive to throw away, but I am concerned it is dangerous to sleep on. I would not recommend this mattress to anyone. Sam’s certainly should not be selling this mattress.

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reply from Serta Team

Hello Webb, we are sorry that you are experiencing disappointment with your Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 30, 2019
Alive
4 out of 5 stars review

Good firm mattress

I tried this out at our local SAMS and ordered it online right after I left. Took about a week to arrive which I was fine with. It’s a good firm mattress and doesn’t have that “stuck” feeling. There is a slight odor when you first unroll it and it sticks around for a while. The packaging was a little disappointing due to the fact that the box was ripped in a few spots and had a light pink oily fluid on the plastic wrapping. Other than that it’s good mattress for the price and I would recommend this if you want something more on the firm side.

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Jan 21, 2022
Justin T
3 out of 5 stars review

Not impressed after 1 week

My partner and I purchased this mattress about a week ago, it’s solid as a rock and has caused back pain. Unfortunately, we’re thinking about purchasing a mattress topper, or returning the mattress back to Sam’s Club. A good thing about the mattress is it does inflate in about 48 hours. It takes about 48 hours to bare the scent of the mattress.

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reply from Supplier Response

Hello Justin T, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Sep 27, 2021
CJL
5 out of 5 stars review

Verified Purchase

Mattress

Nice

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Apr 7, 2021
Shaxton
5 out of 5 stars review

Verified Purchase

Serra sleeptogo bed is a great way to stay rested

Very comfortable bed

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