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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 651-660 of 796 reviews
May 24, 2022
Reviewer name: R Webb
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sleep Well

Sleep well, this is my third gel memory mattress, but my first Serta. Give only 4 stars because it can't be flipped.

Helpful?70GQ544Y4G6E13582600595
Mar 28, 2021
Reviewer name: AJ
1 out of 5 stars
1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Sep 16, 2021
Reviewer name: Brownie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Soft rock

Not worth the money, don't care if it was on sale. Still overpriced. Did not sleep well, and reflects body heat back to you.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Feb 5, 2021
Reviewer name: Marshall Alum
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better Sleep

I sleep so much better and don’t wake up sore anymore. I purchased it with the Members Mark adjustable bed and it’s a good combo.

Helpful?70GQ544Y4G6E13582600595
Feb 19, 2019
Reviewer name: Brian
2 out of 5 stars
2 out of 5 stars review

To firm or sent wrong mattress

Title is misleading. This mattress is very firm. In process of waiting on serta or Sam's to reply back to me about returning it. Guess we will see how that goes.

Helpful?70GQ544Y4G6E13582600595
Aug 28, 2024
Reviewer name: Pick up
5 out of 5 stars
5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

Helpful?70GQ544Y4G6E13582600595
Jan 21, 2021
Reviewer name: Lisa21ann
5 out of 5 stars
5 out of 5 stars review

Great mattress!

My husband and I bought this mattress a little over a year ago. It was the best $400 we have spent. I woke up with backaches daily from our other mattress and this one is so nice. And I don’t sink in it!

Helpful?70GQ544Y4G6E13582600595
Dec 5, 2021
Reviewer name: Matt77
1 out of 5 stars
1 out of 5 stars review

Great for a few weeks!

Mattress was great for 3 weeks then it just seemed to have no support at all. Have rotated it already and was purchased at the end of September. I'm writing this at 4am as I couldn't lay in bed any longer due to a bad mattress!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience and want to help. Please call 1-888-240-1945. Thank you.

Jul 8, 2020
Reviewer name: ding208
2 out of 5 stars
2 out of 5 stars review

Sinking Ship

I purchased this mattress on June 26,2020 and already we have a sink on each side of the mattress and neither of us weighs over 190lbs Not worth the money does not live up to the standards as advertised

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 7, 2021
Reviewer name: JBOS
5 out of 5 stars
5 out of 5 stars review

Amazing Sleep and Value

This bed is really the best and for the price. I like firmer beds but with some comfort plush. This does the job and also makes less transfer of noise or movement when sleeping with others!

Helpful?70GQ544Y4G6E13582600595