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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 641-650 of 795 reviews
Aug 3, 2020
Frances strickland
5 out of 5 stars review

Verified Purchase

Serta sleep

Love it

Helpful?70GQ544Y4G6E13582600595
Aug 22, 2023
DGuy
3 out of 5 stars review

Its 10 and Not 12 Inch As Advotised

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

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Mar 31, 2021
VANESSA
4 out of 5 stars review

Firm Mattress

We bought this mattress 1 week ago. Once we opened the mattress it was super firm. first couple of nights were hard to sleep on. But then, me and my husband noticed our back problems where gone. Now the bed feels medium to firm but I don't think it will get any softer. I personally like firm mattresses but this I feel like it was too firm even though it did kind of help with our backs.

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Oct 4, 2019
Chuck59B2
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

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Jul 17, 2022
trichard65
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

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Mar 3, 2022
traveler
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

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Aug 24, 2021
dale624
1 out of 5 stars review

Disappointed

This mattress was purchased to replace a similar mattess purchased years ago. We figured being name brand it was a pretty safe purchase. We opened the mattress and gave it two days is a warm room to expand. It only got to 9.5 inches, not the stated 12. The cover was still very loose unlike the mattres we were replacing. We have slept on it for 2 weeks and it is terrible. It's like sleeping on a board. We put a 4" foam topper on it hoping to not have to return it and it's hardly any better. We will be returning and do not recommend purchasing this product.

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reply from Supplier Response

Hi there! We're sorry to learn of your experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

May 23, 2025
MMK
5 out of 5 stars review

Serta bed in a box

This is our second of these mattresses. The first I handed down to my daughter and its still fabulous after 10 years. No divits or compressions. The second is now 6 years old and is still perfect. This is a firm mattress, so Im not sure why people are saying its soft. You can sit on the sides without it compressing down. Its a 10/10 for me.

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Jul 3, 2020
wcstriker
2 out of 5 stars review

Nice mattress, but if look elsewhere for firm

Bought this a couple weeks ago and unfortunately, it was just too soft for me. I'm a larger guy, 230 lbs 6'1", and a combination sleeper. It was nice for the side position, but very uncomfortable on my stomach, and not great on my back. Fortunately Sam's made the return process easy.

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Feb 11, 2022
Btas
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!