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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 641-650 of 794 reviews
May 4, 2021
Lis
5 out of 5 stars review

Verified Purchase

Serta

Very comfortable

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Sep 2, 2022
Tami
5 out of 5 stars review

Verified Purchase

buy it!!!

great mattress

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Feb 11, 2022
Btas
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

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reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 11, 2022
Liz
2 out of 5 stars review

I was expecting something a lot better from Serta

My husband and I bought this mattress almost a week ago in hopes of a better night's sleep. This mattress has made me want to do anything but sleep in it. If you like sleeping on hard floors than you will love this mattress. I believe it also states cooling gel or something along those lines, and definitely not. We needed something a bit more firm than what we replaced, but still semi soft to at least feel as if we're still sleeping in a bed due to my spine and neck injuries years ago. I honestly think prisoners have a better sleeping pad than this. Complete disappointment and going to see if I can return, if not get rid of it. I won't be purchasing a serta again.

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reply from Supplier Response

Hello Liz, thank you for taking the time to leave a review. We are truly sorry to learn of your experience and would love to help. Please contact us at 1-888-240-1945. Thank you.

Jul 13, 2020
grassroots87
1 out of 5 stars review

So Rock Hard and Hot -Like Sleeping on a Counter

This is like sleeping on a table or slab of cement. The foam is too dense for lighter frame people. I feel like I'm on up hard a counter. There is NO PRESSURE RELIEVING points when you sit atop this. To make things even worse, this foam mattress is so hot I believe in spontaneous human combustion now. I bought this a month ago and wake up every morning sore and stiff, and because of covid I waited on the phone for 47 min to get someone who ultimately told me to call local club, which was horrible at customer service for me. I would never recommend this bed, or buying in-club in case you ever need assistance because this 100% Serta guarantee is sketchy if "not bought on-line". I feel the Sam’s Club Member Services AND the members-only Serta hotline Serta Mattress Specialists should have a much better system to assist members than I have experienced.

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Jul 17, 2022
trichard65
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

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Mar 3, 2022
traveler
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

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Jul 23, 2021
Ech1000
2 out of 5 stars review

Does not hold it's integrity over time.

I purchased this mattress 5/6/2017. Within 6 months to a year of owning the mattress, the memory foam began to lose it's integrity by slightly sinking in the spots where you consistently lay. I weigh 110 lbs, so that is pretty disappointing. This memory foam sure does "remember" the spots where you sleep. I am now sleeping in the middle of the bed where there seems to be the best support. Fortunately, my Sam's club is allowing for me to return this mattress with my receipt 4 years later. I should have returned it sooner, but it is such a pain to return such a large item.

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reply from Supplier Response

Hi Ech1000! We’re so sorry that your Serta mattress did not work out for you. Thank you for taking the time to provide us with your honest review. We would love the opportunity to address any questions or concerns you may have. Please feel free to contact us at 1-888-240-1945. Thank you.

Jul 3, 2020
wcstriker
2 out of 5 stars review

Nice mattress, but if look elsewhere for firm

Bought this a couple weeks ago and unfortunately, it was just too soft for me. I'm a larger guy, 230 lbs 6'1", and a combination sleeper. It was nice for the side position, but very uncomfortable on my stomach, and not great on my back. Fortunately Sam's made the return process easy.

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Oct 4, 2019
Chuck59B2
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

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