We're so sorry to hear that about these issues you're experiencing with your Serta mattress. Please feel free to reach out directly to Sam's Club as they'll be able to best assist with your concerns. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Hi Zuzu. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Hi there! We are sorry to learn of your experience and want to help. Please call us at 1-888-240-1945. Thank you.

Hi there, thank you so much for taking the time to leave us this amazing review. We're so happy to hear that you are happy with your new Serta Sleep ToGo 12" memory foam mattress.

Hi JD, We're so sorry to hear that you were less than satisfied with your Serta SleepToGo mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. If you are still in need of assistance, please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!