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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 581-590 of 794 reviews
Jul 31, 2021
Jeremy
4 out of 5 stars review

Just a question

If you have this mattress on an adjustable bed frame. Will there be a crease in it that you could feel when it's flat again?

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Oct 30, 2024
JM
1 out of 5 stars review

Don't order

It was dirty and cut, I called to exchange this and never did get an exchange. I would not order from ever again

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reply from Serta Team

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 5, 2022
Neshia
1 out of 5 stars review

Inaccurate information

Bed did not fluff out to the entire 12in not as soft as described the mattress is not cooling at all very hot to sleep on

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reply from Supplier Response

Hi, Neshia. Thank you for taking the time to leave a review. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jan 18, 2026
Rita J
5 out of 5 stars review

Best firm mattress

Sleep all night. Wonderful

Review from Serta
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May 13, 2023
taylor
1 out of 5 stars review

hard as a rock

I’d rather sleep on the floor than this mattress. My back pain is terrible. I’m a side sleeper and I’ve had this mattress for 4 nights and it’s taken everything in me to try and fall asleep. 0/10.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 8, 2023
CG
5 out of 5 stars review

Totally Awesome mattress

I am so glad I bought this mattress. It filled out perfectly right out of box. Not as firm as expected. But it forms right to your body and gives firmness and support where needed. Absolutely love it!!!!

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Aug 17, 2020
Nicole
5 out of 5 stars review

Firm memory foam

Got the 12 inch queen size and its exactly what I was looking for, I wanted gel memory foam but most are too plushy. This is quite firm so if you don't like firm don't get it. Very comfortable and good price point!

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Apr 8, 2022
Bad Matress
1 out of 5 stars review

Sinkhole

Not recomended. Your body will sink creating back paind and body aches. 3 different people in my house tried and said the same thing " you'll sink while sleeping".

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reply from Supplier Response

Hi there. We are so sorry to hear that you have not had a good experience with your Serta mattress. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Sep 23, 2021
ClaireS
4 out of 5 stars review

comfortable but did not reach 12" thickness

We purchased for a guest room and found it comfortable but specs say it is 12" tall. We only got to 9.5" following the directions exactly. After it went on sale at Sam's, customer service refunded the sale difference and we called it even.

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Mar 22, 2024
Good
5 out of 5 stars review

Verified Purchase

Good

Good

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