Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for

Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Back to item details

4.3 out of 5 stars

stars1,559 ratings794 reviews

Write a review

Member photos

+35 images

Sort by |

Showing 571-580 of 794 reviews

Oct 11, 2021

Davicho78

1 out of 5 stars review

He just bought a sleeptogo mattress and it says that it measures 12 inches and it only reaches 10 it is a lie that it is 12 inches why do they lie

Helpful?

reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Feb 5, 2021

Marshall Alum

5 out of 5 stars review

Verified Purchase

Better Sleep

I sleep so much better and don’t wake up sore anymore. I purchased it with the Members Mark adjustable bed and it’s a good combo.

Helpful?

Sep 16, 2019

Sarah1952

1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

Helpful?

May 24, 2022

R Webb

4 out of 5 stars review

Verified Purchase

Sleep Well

Sleep well, this is my third gel memory mattress, but my first Serta. Give only 4 stars because it can't be flipped.

Helpful?

May 31, 2022

Ok camper

3 out of 5 stars review

Never got to 12 inches, I would like a refund but won't happen, also it slides on platform not very safe

Helpful?

reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jan 19, 2021

Kathy

5 out of 5 stars review

Verified Purchase

Serra Mattress

I’ve only been sleeping on it a week, but happy with it. It’s a big warm. Soft , but supported . Expanded instantly and no odor

Helpful?

Apr 3, 2024

1 out of 5 stars review

Read reviews before buying

I just received my order. The mattress was delivered in a plain unmarked cardboard box. Not in a Serta Box. 3x now I am returning

Helpful?

reply from Serta Team

Hi there. Thank you for reaching out and sharing your experience. We're sorry to hear your Serta SleepToGo Mattress arrived in an unmarked box several times. This is not the experience we want for our customers and we're glad that you were able to return your mattress with Sam's Club. We appreciate your insight, let us know if we can assist moving forward!

Jul 5, 2022

Neshia

1 out of 5 stars review

Inaccurate information

Bed did not fluff out to the entire 12in not as soft as described the mattress is not cooling at all very hot to sleep on

Helpful?

reply from Supplier Response

Hi, Neshia. Thank you for taking the time to leave a review. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Oct 30, 2024

1 out of 5 stars review

Don't order

It was dirty and cut, I called to exchange this and never did get an exchange. I would not order from ever again

Helpful?

reply from Serta Team

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 31, 2021

Jeremy

4 out of 5 stars review

Just a question

If you have this mattress on an adjustable bed frame. Will there be a crease in it that you could feel when it's flat again?

Helpful?