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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 571-580 of 795 reviews
Feb 5, 2021
Marshall Alum
5 out of 5 stars review

Verified Purchase

Better Sleep

I sleep so much better and don’t wake up sore anymore. I purchased it with the Members Mark adjustable bed and it’s a good combo.

Helpful?70GQ544Y4G6E13582600595
Oct 30, 2024
JM
1 out of 5 stars review

Don't order

It was dirty and cut, I called to exchange this and never did get an exchange. I would not order from ever again

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 16, 2019
Sarah1952
1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

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Jan 4, 2018
Babs
1 out of 5 stars review

Verified Purchase

Brick hard.

The first 3 days was okay but day 4-7 it got harder and harder. I'm sleeping on my old mattress and waiting for help to return the memory foam.

Helpful?70GQ544Y4G6E13582600595
May 24, 2022
R Webb
4 out of 5 stars review

Verified Purchase

Sleep Well

Sleep well, this is my third gel memory mattress, but my first Serta. Give only 4 stars because it can't be flipped.

Helpful?70GQ544Y4G6E13582600595
Apr 3, 2024
Bp
1 out of 5 stars review

Read reviews before buying

I just received my order. The mattress was delivered in a plain unmarked cardboard box. Not in a Serta Box. 3x now I am returning

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there. Thank you for reaching out and sharing your experience. We're sorry to hear your Serta SleepToGo Mattress arrived in an unmarked box several times. This is not the experience we want for our customers and we're glad that you were able to return your mattress with Sam's Club. We appreciate your insight, let us know if we can assist moving forward!

Oct 11, 2021
Davicho78
1 out of 5 stars review

He just bought a sleeptogo mattress and it says that it measures 12 inches and it only reaches 10 it is a lie that it is 12 inches why do they lie

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

May 31, 2022
Ok camper
3 out of 5 stars review

Never got to 12 inches, I would like a refund but won't happen, also it slides on platform not very safe

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jul 31, 2021
Jeremy
4 out of 5 stars review

Just a question

If you have this mattress on an adjustable bed frame. Will there be a crease in it that you could feel when it's flat again?

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Jan 19, 2021
Kathy
5 out of 5 stars review

Verified Purchase

Serra Mattress

I’ve only been sleeping on it a week, but happy with it. It’s a big warm. Soft , but supported . Expanded instantly and no odor

Helpful?70GQ544Y4G6E13582600595