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Sams Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 381-390 of 794 reviews
Mar 4, 2020
Kiwi1
5 out of 5 stars review

Verified Purchase

Very comfortable

I was skeptical about this mattress but it is very comfortable. I bought it for a second home so haven’t slept on it more than a weekend but so far so good

Helpful?70GQ544Y4G6E13582600595
Mar 17, 2018
Bulldog
1 out of 5 stars review

Unbelievably Firm

We tried this mattress but had to return it after the second night. It was like sleeping on the floor. Sam's Club gave us no problems with the return.

Helpful?70GQ544Y4G6E13582600595
Aug 26, 2018
TPham
1 out of 5 stars review

Bad choice!

I bought this mattress 3 months ago and it's already sagging and soften. My back hurt so bad, I couldn't get up in the morning. I has 10 year warranty but only after 3 months it's sagging and deformed. Don't buy it or you'll be sorry.

Helpful?70GQ544Y4G6E13582600595
Apr 21, 2022
Mad customer
1 out of 5 stars review

Verified Purchase

Serta bed in a box does not expand as it should we

We bought a 12 inch serta sleep to go mattress and it only measures 10 and a half inches we have been told nothing can be done about this.. Garbage product don't buy...!!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Nov 5, 2024
Kristy
1 out of 5 stars review

BUYER BEWARE: Never received.. Sams won't cancel,

I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!

Nov 16, 2020
Mackey
3 out of 5 stars review

not a 12” mattress

The mattress is comfortable and does not have the chemical smell some alluded to. It is not a 12” mattress as advertised. I have had it for almost a week and it is 10.75 inches.

Helpful?70GQ544Y4G6E13582600595
Sep 13, 2023
Unhappy
2 out of 5 stars review

Verified Purchase

Not as firm as we expected

Not as firm as I expected. We bought the exact same mattress model, in a queen size several years ago. The mattress we received recently is not as firm, we sink to the frame when we sit on the edge.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Feb 16, 2022
Serta sleep to go
1 out of 5 stars review

beware worst mattress ever

I bough a queen and a King they are both as hard as a rock, I was expecting something a lot better form Serta and It’s 10” not 12” they both are going back to Sam’s club. What a waist of time having to bring them back to Sam’s.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jun 15, 2021
Bara
5 out of 5 stars review

Great Mattress

This is a really good mattress if you're looking for one on the firm side, it is super comfortable, back & shoulder pain are almost gone after less than a week.

Helpful?70GQ544Y4G6E13582600595
Feb 4, 2025
BLS1234
1 out of 5 stars review

FIBERGLASS

This mattress contains FIBERGLASS. Below they stated they do not but we quickly learned last night that they do. My son, my husband and I woke up all itchy because of it. NOT OKAY

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, we are sorry to hear about your experience with the mattress. For context, the Fire Barrier serves one primary function, to prevent the spread of fire. Two components help to achieve this. A char layer which creates a non-toxic barrier to oxygen and para-aramid fiber which combines strength and thermal protection for the mattress core.In some instances, we’ve elected to use a fire barrier made of para-aramid fiber (i.e. continuous glass filament) in lieu of harmful fire retardant chemicals.This layer does not contain known harmful chemicals and is non-toxic. The fire barrier is intentionally designed to meet US fire safety laws without being seen or felt, but to very much be helpful in the event of a fire. It is typically sewn into the mattress panels, or placed on like a sock around the product, depending on the type of mattress you have.Our best recommendation is to keep the cover on the product as suggested on the tag, and this will help to avoid any damage to the fire barrier. For more assistance, we recommend reaching out to your retailer.