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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 21-30 of 794 reviews
May 28, 2022
Man
1 out of 5 stars review

Verified Purchase

Not 12”

Very disappointed waited at least 10 hours since we left the house and it never passed 10” definitely not the 12 they claim. Quite hard too not as soft as others very poorly described

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Oct 10, 2024
Sindy
5 out of 5 stars review

Verified Purchase

Great mattress

Super comfortable and a very reasonable price. I bought my first one back in 2018 and it feels just as good as when I first got it. Now I bought a second one for the guest room.

Helpful?70GQ544Y4G6E13582600595
Jun 3, 2021
MDK
2 out of 5 stars review

Verified Purchase

Not a 12” Mattress

I would like to rate higher but I bought a 12” mattress and this is definitely a 10” mattress. It’s been two weeks and it will not get any bigger. Unfortunately, I needed a mattress ASAP and don’t have the option of returning. I went with Serta because of the name brand. Never again. Should have read the reviews in greater depth as many said the same thing.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello there! We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 18, 2018
Joe
5 out of 5 stars review

Verified Purchase

Great mattress

I was surprised what a small box it came in and thought that surely after it expanded into full size that it must have to be too mushy in order to do that. I was wrong. It feels great! When you touch it, it feels firm, but when you lay on it your body presses into it just enough...Glad I got rid of my old Select Comfort bed

Helpful?70GQ544Y4G6E13582600595
Jul 31, 2023
Dyan
1 out of 5 stars review

Verified Purchase

Uncomfortably firm

With this being my 1st memory foam mattress I’m not sure what though it would be, but it is uncomfortably firm, to the point where I would rather sleep on my air mattress instead. If you like firm mattresses then this is for you. If not, then please keep looking.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 3, 2021
Picky Sally
4 out of 5 stars review

Verified Purchase

Medium Firm

I was looking for a medium firm mattress. I am heavy so I need support. It was what I needed and was the only option available for pick up. I feel it was a little too expensive for the quality but I didn’t wake up with a backache so, overall, it’s good.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Picky, thank you do much for taking the time to leave us a review. We're so happy to hear that you like your Serta Sleep ToGo 12" mattress. Thank you for doing business with us.

Dec 25, 2020
VNich
4 out of 5 stars review

Verified Purchase

Good but not perfect

Its a nice luxury firm mattress, exactly what I was looking for. The gel memory foam top layer contours your body shape very well. At first it may seem too firm, however you slowly start sinking into it after a few hours of sleep. By the morning, you would have sunk almost an inch or two into the mattress and the support for the back is not the best. I find myself tossing and turning in bed the last 2 hours of my sleep. For the price, it deserves a rating of 4, but I am still looking for the perfect mattress.

Helpful?70GQ544Y4G6E13582600595
Mar 16, 2021
Monica
5 out of 5 stars review

Verified Purchase

Great Mattress

So far has been a great mattress. It is firm but soft, almost a perfect balance. I thought it was going to be too firm when I first started sleeping on it but I was worrying for no reason because I have had the best sleep I have had in years and no longer wake up with a backache. Comes in a box and is very easy to open and get set up. It did smell a little chemically, but has since went away. We use this with an adjustable frame and they work great together.

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May 13, 2021
Anonymous
5 out of 5 stars review

Verified Purchase

Mattress in a box in the mail!

I ordered my mattress which came in a box from your online website and I love it. The ordering was easy and it came early which was a huge plus.

Helpful?70GQ544Y4G6E13582600595
Sep 6, 2021
Luke
1 out of 5 stars review

Verified Purchase

Bad decision! I sure hope Sam's will make it good

The bed is very soft to be a firm bed. If you have back issues this is not the one for you. Even my hips are aching in the morning.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Luke! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to soft for you. We would love to discuss other options in getting you the right comfort level. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!