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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 11-20 of 796 reviews
Dec 25, 2020
Reviewer name: VNich
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good but not perfect

Its a nice luxury firm mattress, exactly what I was looking for. The gel memory foam top layer contours your body shape very well. At first it may seem too firm, however you slowly start sinking into it after a few hours of sleep. By the morning, you would have sunk almost an inch or two into the mattress and the support for the back is not the best. I find myself tossing and turning in bed the last 2 hours of my sleep. For the price, it deserves a rating of 4, but I am still looking for the perfect mattress.

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Sep 23, 2017
Reviewer name: Sandfam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I'm not stiff in the mornings anymore.

The first time I laid on this mattress it felt really good on my back. I was even happier the next morning when I found I wasn't as stiff as I usually was when I got out of bed. Now I wake up with no pain or stiffness. I would highly recommend this mattress.

Helpful?70GQ544Y4G6E13582600595
Sep 26, 2024
Reviewer name: Julia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Comfiest Mattress Ever!

This is the second time I've purchased this mattress over the years, and I'll probably buy a third. It's incredibly comfortable – just firm enough, but not too firm, and it's great for people who are side sleepers. I got one several years ago for my queen-sized bed, and I just bought a king-size for my son and his wife for their new home. I'll most likely replace my current king-size mattress with this one in the near future because it's the most comfortable mattress I've ever slept on! Highly recommend!

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Nov 23, 2020
Reviewer name: Havy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too firm for my habits

It's a little too firm for side sleeping, as it makes my hips and lower back hurt if I sleep on my side too long. It's fine for back or stomach sleeping. One side of the bed is already more worn in than the other side after only a month, and I feel like a memory foam mattress shouldn't be uneven like this.

Helpful?70GQ544Y4G6E13582600595
Apr 6, 2021
Reviewer name: Jacqueline
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better than we had expected based on other reviews

We found the mattress to be comfortable, not hot as others mentioned it to be. We were worrisome that the mattress would not hold up well with a heavier weighted sleeper and we found there to be no issues. With a traditional mattress I could feel every movement from my husband and my pets, not with this mattress

Helpful?70GQ544Y4G6E13582600595
Nov 18, 2018
Reviewer name: Joe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

I was surprised what a small box it came in and thought that surely after it expanded into full size that it must have to be too mushy in order to do that. I was wrong. It feels great! When you touch it, it feels firm, but when you lay on it your body presses into it just enough...Glad I got rid of my old Select Comfort bed

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Jun 11, 2021
Reviewer name: Doc
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Mattress not recommended

Sadly this mattress turned out to be less comfortable then the Serra mattress I was hoping to replace. Back aches returned, and very soft edges, not happy with the purchase.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're sorry to hear that it was not the right fit for you.We would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They will be able to address any questions or concerns you may have. Best, The Serta Team

Feb 24, 2021
Reviewer name: Mrs El
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Grateful to Serta

It was so EASY to install from the way it was packaged, to the rollers on the box, to maneuvering the mattress into place and then letting it expand. Grateful to Serta for that.

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May 28, 2022
Reviewer name: Man
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not 12”

Very disappointed waited at least 10 hours since we left the house and it never passed 10” definitely not the 12 they claim. Quite hard too not as soft as others very poorly described

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Oct 9, 2019
Reviewer name: Marie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Purchased this about 3 months ago. Very convenient to ship and easy to unpackaged. Mattress immediately went into correct shape and form. We used on a platform bed so did not need a box spring. Very comfortable so far and good price for value.

Helpful?70GQ544Y4G6E13582600595