We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.

I ordered this mattress on black friday of 2018. The mattress we received only expanded to 10" even though the tag on the mattress said it's a 12" mattress. I thought it would expand to 12" over time but it never did...I forgot about it until 6 months later when i placed an order for twin beds for my kids. I called sam's and they setup an exchange and the new one was shipped the same day. I will always buy mattresses from sam's. I hope their service for other large items are just as good.

I really love this bed .

better than i expected.

Came with big stains

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

This is the first review I've ever left but I think it's important and hopefully it will prevent someone else from having problems. I bought this mattress due to back issues. It started out great-for a few weeks. Within the first month it got a very large dip where I sleep that is so bad you can see it when the bed is made. After two months I rotated the mattress and now there is a dip in the new spot. For reference, I weigh 120 pounds. My back is worse than before I got the new mattress. I have only had this mattress for a few months. I have much less expensive memory foam mattresses that I purchased for my children from another company that have held their shape for over 5 years and are clearly higher quality products. This mattress is terrible. I regret ever buying it.

This is our second of these mattresses. The first I handed down to my daughter and its still fabulous after 10 years. No divits or compressions. The second is now 6 years old and is still perfect. This is a firm mattress, so Im not sure why people are saying its soft. You can sit on the sides without it compressing down. Its a 10/10 for me.

I bought this mattress and after almost a month, it still did to inflate all the way. It is currently at 10-11in high. I tried calling the number provided in the description but since I bought it in store, I had to call the store directly. When I explained to the store the issue I was having with the mattress I was told I needed to bring it in. This is a King mattress and I live by myself, I cannot carry a 127 lb mattress into Sams Club. I was told "that was my problem and not Sam's Club." I am unable to return it or get a refund for a mattress that is defective. This was poor quality on a mattress sold as well as poor customer service by Sam's Club.