to be honest the first couple of weeks on this bed I considered returning! IT was just too FIRM.. I took the cover off and put on a regular fitted sheet after the first couple of days. After that it started to soften up a bit.. Now it is Wonderfull to sleep on. I have severe arthritis and scoliosis. so getting the right bed was important to me. I have less pain now than I did with a regular pillow top mattress. This bed is also very affordable...

I bought this mattress less than 2 weeks ago and have already returned it. It was extremely firm, like sleeping on the floor. It never expanded to 12 inches, 9 1/2 at best. Unzipped the mattress cover and it was 2 layers and not 3. Would not recommend this product at all.

I have the Serta 14 inch king size for our master bedroom and I love that mattress. Decided to buy the 12 inch for our gest bedroom queen size. Was at the club pickup up one of the boxes went home opend the box and the cover was ripped. I could see the damage of the cover through the plastic. Took the mattress back at the store returned it and picked another box. Opened the other box home and waited for the mattress to expand. It expanded only to less than 10 inches and the cover is loose. For the price this is not acceptable. Will start the return process. If I wanted a 10 inch mattress, I would have bought a 10 inch mattress which also cost less.

Bought this mattress-1st day had a crease here it was folded and never disappeared, called Serta the 1st day-they said wait 24 hours, then they said 48, then another call 72 hours--we have waited 8 weeks for them to respond with a solution after picture after picture and 5 emails and phones calls -now they will replace for an additional $85.00 -never buy a Serta memory mattress--got a Casper and was perfect right out of the box!!

We purchased this mattress a few weeks ago. So far, we are not impressed. It is far from 12". It still has not fluffed up evenly. There is a slight chemical smell that just won't disappear. We live 200+ miles from the store where we purchased it, so returning it is not an option. Disappointed to have spent $600.00 on it.

The size of the bed completely sinking. I burn up on this mattress, and I’m not even a hot sleeper. I’ve only had this bed for a few months and it’s already indenting. It’s definitely not 12 inches. It’s definitely not firm or has any back support. I’m very disappointed. I will be going back to spring mattresses.

Not sure why other people have had size issues but this mattress DEF expanded after several hours to 12". We did lay it flat on the low profile box spring and didn't sleep on it for a day. And another person saying the cover couldn't be removed to be washed is wrong...there's clearly a zipper for removing the cover on the bottom of the mattress. It doesn't get easier to buy than this...box has handholds and wheels so you just pull it to your truck or SUV and load 'er in! Slept great on it and for the $, it can't be beat. Sure, I had a $2700 Temperpedic full foam in past....but it was warm and while I dont sink as deep in this Serta as I did in the Temper, I didn't notice while sleeping or waking without any aches. SO...money saved and value received.

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

I got this mattress Feb 2018 and while it was comfortable at first that's not the case any more. Mattress seems to get some what deform and is not comfortable anymore. Waking up to back pain almost daily. I try to refund/exchange at the store but they told me it needs to be handle by the serta team. I call them and while they seem to care, i got an email a day later saying they can't do anything and it needs to be handle by the store. Went back to the store and guess what? They want serta to handle it. Nobody wants to take accountability for it.

Maybe it’s just me or I got a bad mattress, but this mattress was pretty hard. I could only sleep in it a couple nights and my back hurt like heck in the morning. My son has a memory foam mattress classified as medium support from another maker and I love his. Thankful Sam’s gave me a refund. I will donate this mattress and go look for another one.