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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 241-250 of 795 reviews
Nov 3, 2018
mimi
1 out of 5 stars review

ughhh

Bought this a few months ago. I'm average weight, relatively fit middle aged individual who normally doesn't complain much about any type of mattress. This mattress, however, makes my body ache. Whether I sleep a few hours or all night, I wake up super sore and miserable. Not sure if it's the mattress firmness or chemical allergies but it's making me miserable.

Helpful?70GQ544Y4G6E13582600595
Oct 25, 2017
bugs
5 out of 5 stars review

Great for heavier guys/gals - Firm

Had the bed for over a month and agree with the person that said it was fine for heavier people. I'm not sure if the guy that said he was 240 lbs was reviewing the correct mattress, but I'm closer to 300 lbs and there is very limited sinking and turning over is not a problem. Consumer Reports rates this mattress very high even among spring/foam fusions and the more expensive $1000-2000 beds. They even rate it a 7 out of 10 in firmness, which I agree with. If you are looking for something similar to laying on concrete, then maybe this isn't for you, but if you want something with mid-high firmness, you'll be more than happy with it.

Helpful?70GQ544Y4G6E13582600595
Jan 6, 2021
Lisa
1 out of 5 stars review

Nope

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!

Helpful?70GQ544Y4G6E13582600595
Jan 12, 2021
none
5 out of 5 stars review

Verified Purchase

mattress

better than i expected.

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Nov 7, 2021
Dynamiq
5 out of 5 stars review

1st night was great sleep!

So far I like it. It is more firm than I normally would like, but yet it was still very comfortable. I slept very soundly. Only time will tell if this continues. As far as the height of the mattress, after leaving it unfolded in my living room for 24 hours, then moving it to the bed(the move actually added more height), it now measures 12". See attached pic.

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Nov 15, 2021
Everett
1 out of 5 stars review

disappointed

Purchased this bed and the mattress corner edges never expanded to full size, Sams told me in order to return the bed has to be in the box, but if it was a regular mattress I could easily return it without even bringing the mattress back mind blowing experience. Even though on the box Serta says it’s can be returned

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Everett, thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction and want to help. Please call us at 1-888-240-1945. Thank you.

Feb 24, 2022
Wanda Bryan
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

Helpful?70GQ544Y4G6E13582600595
Feb 28, 2021
Ceci
1 out of 5 stars review

Sam's is awesome, not this mattress

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

Helpful?70GQ544Y4G6E13582600595
Jun 4, 2021
London85
1 out of 5 stars review

Awful

I brought this bed 6 days ago despite the not so good reviews. Finally slept on it lastnight. The worst sleep ever me and my husband tossed and turned all night. My back and neck are killing me. By the way i have no back or neck issues. The bed was hot, extra extra firm, had no give, and stiff. I literally felt like I was sleeping on top of wood planks.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback, We're sorry to hear about your struggle to find a comfortable night's sleep and would be happy to provide some additional information. First, since the mattress is new and made of freshly poured foam, it takes a few weeks to break in as the mattress gets used to you and you to it. Most sleepers find that the mattress softens up a bit within the first month of consistent use.If the mattress has had time to break in and you are still finding it to be too firm, a mattress topper or feather bed may help. Not only will it provide some additional softness, but it will put a couple more inches of distance between you and the bottom support layer (where the firmness comes from).If you have further questions or concerns, we would encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. Best, The Serta Team

Mar 31, 2024
Josh
1 out of 5 stars review

BEWARE of getting a used dirty mattress

Sams keeps deleting my reviews! Recieved a used mattress with head stain, butt dip, and flattened side. Was in an unmarked box and clear bag that was shrink wrapped Now have to rebox which is impossible to return via fedex, or gl to sams club store to return a 125# mattress.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi Josh, thank you so much for taking the time to review your Serta SleepToGo mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for, and we never offer repackaged or refurbished mattresses to our customers. Sam’s Club offers a 100% member satisfaction guarantee, so for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!