I have been a loyal Sam’s Club member for years and have always purchased cakes from your bakery. Today, I was informed that I can only order cakes online, which is frustrating enough. But when I checked the website, I was extremely disappointed to find very limited design options—only roses and balloons in pastel, feminine colors. I am ordering a cake for a 90th birthday celebration for a gentleman, and none of these options are appropriate. It’s ridiculous that a company of this size is offering such a small selection, forcing customers into choices that don’t fit their needs. Not everyone wants pink roses or pastel balloons! Please bring back the ability to customize cakes in-store or at least offer a wider variety of designs online.

ONLINE ordering is difficult to navigate. Chosen custom design fails to appear on the checkout page. The image is a representation of the "white" unfinished cake without the custom design. Cannot retrieve the custom design particulars even when using the "back" option. Called the bakery and after a few calls, finally answered and the person could not offer any solutions to this issue. She transferred me to member services who never answered. Called again, chose member services option- no answer. I could not finalize my order until I was assured it would be as I had desired. Pre-pay requirement is uncalled for especially with this type of uncertainty. Awkward. I can see maybe a deposit, but not full amount. This system needs a total revamp to assure members are getting what they are order once paid in full. I would not recommend this function until it is majorly tweaked!

The new system to order online only even when you are at the store it's really bad. It doesn't allow you to properly customize the cakes. I used to be able to pick a theme and still change the colors on the frosting to match our celebration better, but now this option is gone. Also, smaller cakes with Cupcakes were available. And now they are not It also forces you to pay with a credit card even though this item used to be EBT eligible. If you want to have a online option, that's okay, but bring back the option to do it on paper at the store so I can get it properly customized.

Going to online ordering for a cake is a really bad idea. Difficult to navigate, not much customization available. One would think that ordering on line should give more options not just a couple of them that aren't very good. Glad I read the reviews before I ordered. Going to order from the local grocery store instead. Couldn't be any worse than what Sam's is offering - plus they don't close @ 8pm so I won't have to leave work early to get there in time.

Very limited options

Delicious (had 3 pieces just to make sure). Did the marble and buttercream (so wouldn't have to refrigerate) and turned out well. Two lessons learned...first, I didn't see there was an option for message color, so I messed up on that, so make sure to select that color. Second, I took my pictures to Sams to associate with the online order. She confirmed they were good and cake would be ready for requested pickup day and time. I arrived for pickup and they hadn't incorporated the pictures. She found the pictures in the back and was able to fix the cake in 15 minutes, so super thankful for that. Highly recommend!

Unbelievable! I not only was treated rudely when I picked up my cake, We cut into the cake at my husband party only find out they gave me a marble cake. I specifically ordered yellow due to chocolate allergies!!!! This is unacceptable! Sam's club bakery.... you need to do better.

The writing on the white cake was white! it blended in with the frosting so you can barely read it. I would've asked for someone to outline it with another color but the only person in the bakery when I arrived didnt speak English. She had to use a translator on her phone in order to understand that I was there for a pickup. she was super nice and found my order but I wasnt going to try to explain how you cant tell what was written on the cake using a translator on a phone.

the cake and the frosting itself are really good but it's the amount of frosting that was put in the cake there was very little cake with a mountain of frosting on top of it very disappointed in the San Dimas CA bakery this is the 2 and cake I ordered and they were exactly the same way too much frosting

Delicious cake and icing. Whipped icing