I rated thus cake a 3 because i dont like the fact that they dont allow you to customize your cake decoration the colors you want, they only have a set color scheme and i dont like that!

Tasted wonderful, but the top was printed, not written. Very disappointed, but the birthday party was the same day. We bought it anyway. Next time we will go to Ricks.

I ordered the marble cake with no decorations other than borders and added my own decorations for my grandson’s bday. Sam’s has the best and most delicious cakes!!!

These cakes are the way to go all the way especially the one that you can put the picture on. It is everything it was so fresh and delicious. I ordered the marble for my daughter 16th birthday.

Ordering online is horrible. It says you can order a custom cake but you can only choose the color options they provide. I called the store on cattlemen for help and she was rude and would not help at all. I called another store and they took my CUSTOM order over the phone with no problem. Horrible was to do business

Cant stand the fact yoy can only order online. Can't talk to someine in bakery to be specific about what you want. Dont want to have to pay first for a "custome cake" sight unseen specially when you have only but the most basic options for design. Cant add picture of choice anymore. Very disappointed in thw change. Prior would order all holidays cakes from sams now looking elsewhere.

I went to pick my cake up between 4p-5p as scheduled. i waited 30 minutes and no one was working in the bakery or would any other employee help me. 30 minutes later an employee (not a manager) agreed to go and give me my cake, stating,,,I hope I don't get in trouble. I did appreciate his help or I wouldn't have gotten my cake. Not sure why I got a cake with white icing all over and the inscription was in the same white icing. I was so upset...but who was going to fix it! smh...could read that my was 85 and grand daughter was 16!

This is a second time I ordered the sheet cake from this location. The staff at the bakery give me an extra care on my cake. I always order the cake every month for my church and I receive so many compliments. It’s too encouraging so I decide to get the cake from here every month. Ms. Claire at the bakery gives a lot of attention on the decorative of the cake. Every time I bring in the cake, everyone comes to look and take a picture of it. I know they are very busy in this location but I wished they could pick up the phone

I have gotten Sams Club cake for years. It is the whole reason I have a membership. The taste of the icing is different and not as good as it used to be. Now you have to order and prepay on the ap with few decoration options. I will pay a little more for a better tasting cake where I don’t have to buy a membership. I will not need to renew my membership.

We purchased a 1/2 sheet cake for our year-end celebration and dropped off a picture to be printed on the cake. We were assured that the bakery would print the picture for the online order we placed. When my husband went to pick the cake up, it was decorated only with the options online and did not have the picture as promised. The bakery staff were very dismissive and said they just "missed it" and there was not time to redo the cake. Price may be right but customer service and decorations are a hard pass.