The cake tasted fine, but they did not have the correct cake prepared when I picked it up. I did not realize this until I got back to the office; it was supposed to be whipped frosting and not butter cream. I called the bakery, they asked me to bring back the cake and they made me a new one. Luckily, I still had 1 hour until the bday celebration and had time to make the switch.

The baker did not put the Decor on the cake highly disappointed. It was supposed to be Sonic the Hedgehog and it was not on the cake. Sam's Club should refund this cake and we have complained. It ruined a five-year-old birthday party to have a plain cake

I was not pleased with the cake that was ordered a week in advanced. The picture that was given was not on the cake and the color of the writing was wrong. They then took the cake and scrapped the whole writing and top off and tried to redo everything with the picture and correct color writing. The cake hade whipped frosting, so later at my event the cake wrinkled real bad and the whole cake when presented was a mess and it was refrigerated as required due to the whipped frosting. I was highly disappointed. Don’t know if I will order a cake from this particular Sam’s ever again.

Although I'm not one to downplay on the cakes that Sam's makes, I personally love them. The problem is that when you're trying to custom order them online you don't have full options. For example a half sheet chocolate cake, along with a half sheet White. Not everybody in my family likes chocolate cake and not everybody likes the white. But we had to settle with a white cake because there's no option to get a full sheet or even a half sheet without getting them halved as was done before. The colors, it would be better if you give more option on the colors. If you're going to limit us to things your way what's the point of ordering the cake the way we wanted. At least I have the choice of whipped or buttercream though. That's pretty much the good thing about this.

Really delicious 1/2 sheet cake.

It was just like I ordered it and very impressed with how it turned out! I loved the colors!

Cake icing is too sweet and the cake not moist

THESE CAKES ARE ALWAYS MOIST AND DELICIOUS

Delicious cake, great price!!!

The cake was decorated perfectly tasted great and the buttercream frosting was delicious.