I ordered the cake online and was so impressed with the quality. From the ease of ordering annd the amount of customization available —the entire process was so easy and convenient. Everyone loved the cake and buttercream frosting. Definitely exceeded my expectations!

They got my order wrong the picture printer didn’t work and never reached out to us about it the writing on the cake looked like a little kid wrote it the icing stained everything they attempted to fix it but the cake still looked horrible genuinely felt liked I wasted my money on this “cake”.

I do not like the fact that you have to order online for all cakes. Some of the prints they offer are not online for to choose from. I also dont like how its already charged to your club card when you pick it up. The elderly people dont know how to order online and have a hard time with it.

Had it for mom’s 90th birthday. They did a great job with the decoration. It was moist and tasted great. Getting it done for her party in Michigan ordering from Florida was ok. The store in Michigan did a great job in making some changes with the coloring that wasn’t available when ordering online.

Unfortunately this was a bad experience for me. The decor on the cake had happy birthday all over it even though it said ‘best wishes.’ And around the cake were these huge horrible ball sprinkles which could cause someone to need dental work. The wording in the cake was cramped into one line instead of the ample space below. There was two huge thumb prints in the icing on the side. They were very flexible with me because I had to change the date of pick up last minute, which was very helpful. But overall I was a little disappointed.

Sam's Club cakes are an excellent product for the money and are great for a larger crowd of guests. Unfortunately, in an extremely hectic week before Chistmas, I picked up my cake and the text on it wasn't what I had ordered. I had to stop at another Sam's Club to have them fix the text and the girl there did an amazing job adding in the text that was missing and the misspelled word. The Bakery at the Aurora, Colorado location needs better oversite to avoid having this happen to another customer.

This was the perfect cake for my daughter's bridal shower. I ordered the chocolate cake with choco frosting and piping and added my own decorations. It was fresh, tasty and oh so chocolatey! The half sheet was the perfect size, easy to order and a great value compared to other grocery store and fancy bakeries in my area. It was ready for pickup less than 24 hours after I placed order. Will definitely buy again for other events and have recommended it to others.

The cake was fresh and ready on time and easy to pick up. I purchased the marble cake. Everyone seemed to enjoy it. It was a very good price compared with bakeries & other local markets. There was way too much decorative frosting around the base of the cake. It would be nice if there were a few more cake flavor options instead of just the 3. This was for an 80th birthday party for my golfer husband. In spite of the many theme options, there wasn't anything for golfers. I went to the store to order it and was told I could only order it online. So, customer service is limited.

Pick is a one hour window, it doesn't state cake may not be ready. Smart disrespectful remark from bakery girl is we we have until the the end of the hour to have your cake ready. I walked around the store 10 minutes later I refresh my app oh your cake is ready, I go to the bakery to pick up the cake and it looks like a total rush job. I asked for the shield design it looked more like a water wave across the cake it was just not aesthetically appealing and it was for my daughter's 14th birthday so I was not happy with this cake and I asked to speak to a manager/)>supervisor at a bakery. Supervisor came out after we had some conversation and I showed her my cake also we went over had a young lady who was responding to me asking for my cake and how disrespectful it was. The supervisor offered me the cake for free no I didn't take it I just wanted to make sure that the young lady was spoke to and that the bakery does better. I reminded her that it said my pickup window was between this time and this time not that my cake would not be done and I know that the bakery is are not professional professionals but I've gotten cakes from Sam's club before aesthetically they have looked way better.

The cake was fresh and beautifully decorated as ordered. I was hesitant to order this cake because I live in Illinois and the order was for Detroit Mi and I was afraid this would not work and we were celebrating a huge milestone birthday with a lot of people. Needless to say, everything was “Perfect “! It tasted great and the service was amazing! I didn’t have to wait in a line because it was prepaid. I will definitely order from the bakery again. Thank You!