I was told to pick up my cake. When I got there the cake had not been done and they said the machine was broken to print the photo for the cake. I was in a bind because I needed the cake for an event. I had to quickly order one somewhere else and pay double. Sam’s should have notified me early that the machine was broken so I had time to go somewhere else. They were not super apologetic but they did give me a refund. I think they should have done more as this was super inconvenient. They could have offered to pay for the new cake or given me a discount on future purchases. They seemed bothered that I was bothered.

The cake was very good. Very limited on designs sine you have to order online. Rised or balloons. Also when I shop at Sam’s I order and do curb side pick up. They would not allow this with the cake. It is very difficult for me to walk and bakery is in far back corner of the store. I didn’t know if I used an electric cart if the cake would fit in that basket. So it could be more convenient!

This 1/2 sheet cake is very tasty. Choice of white or dark cake and buttercream or whipped topping. Nice decorating, message etc. Included. We were very happy with everything about it, especially the price. Literally half of what Hy-Vee charges for a not nearly as good cake of same size.

Getting the cake ordered was not easy. I made a special trip to order the cake per the directions of an employee from a previous visit to get instructions. When I got there I was told I had to order on line only. Online will not allow you to purchase a full sheet cake with two flavors. I couldn't get the ruffled edging on the sides like the committee wanted. The ruffles appears to be available only on one cake. We wanted to use our logo for the event and I was told I would have to come back after ordering the cake with the receipt and a release form for the logo. All that information was different than the original information I was given. The cake was excellent but the process to get it ordered is horrible.

While it was nice that you can custom pick the frosting color, the cake was low in volume and full of frosting and does not feed 72 piece at an average size serving. It would have to be a very narrow piece of cake. Serves more like 30. Also, it would be nice to have a filling even if you have to pay a little more. The taste of the frosting could improve. It seem to have no taste. Price was okay but be willing to pay a little more for an option of a filling like chocolate moose or fruit filling.

Pick is a one hour window, it doesn't state cake may not be ready. Smart disrespectful remark from bakery girl is we we have until the the end of the hour to have your cake ready. I walked around the store 10 minutes later I refresh my app oh your cake is ready, I go to the bakery to pick up the cake and it looks like a total rush job. I asked for the shield design it looked more like a water wave across the cake it was just not aesthetically appealing and it was for my daughter's 14th birthday so I was not happy with this cake and I asked to speak to a manager/)>supervisor at a bakery. Supervisor came out after we had some conversation and I showed her my cake also we went over had a young lady who was responding to me asking for my cake and how disrespectful it was. The supervisor offered me the cake for free no I didn't take it I just wanted to make sure that the young lady was spoke to and that the bakery does better. I reminded her that it said my pickup window was between this time and this time not that my cake would not be done and I know that the bakery is are not professional professionals but I've gotten cakes from Sam's club before aesthetically they have looked way better.

I do not like the fact that you have to order online for all cakes. Some of the prints they offer are not online for to choose from. I also dont like how its already charged to your club card when you pick it up. The elderly people dont know how to order online and have a hard time with it.

I was getting this for a 90th Bday I was traveling in from out of town and ordered it online. I just did plain white with white pipping and nothing else for we would be adding our own decorations, this cake was maybe an 1 inch thick if that, it got even smaller on the edges/corners or the cake. Flavor was good and that is the reason I will give it 3 stars. I have bought cakes from Sams before but in California and this one I bought in Santa Fe New Mexico I can say what a difference.

This cake is delicious, light, and the right amount of sweet. We purchased the photo cake and were pleased with the graphics. Talk to your bakers in person if you want the photo cake option - there is no where to upload the graphics on the website.

We did a picture transfer cake. It was amazing. They did an amazing job and exceeded our expectations. You cant get such a fresh, delicious, and personalized cake for this price anywhere else! This is the perfect choice for any event, budget and family looking to celebrate with a delicious cake.