Now Sam's wants cake ordering done online or by their app and has drastically cut options for their customers. THIS IS A TERRIBLE IDEA! They have turned their backs on their customers without internet access/smartphones, especially older customers. For the rest of us, they now only offer a FEW options. My family and I are extremely disappointed. I WILL NOT BUY ANY MORE OF THESE CAKES UNTIL THEY BRING BACK IN-STORE ORDERING.

Cake wasn't made to the specifications I ordered. I reached out to the store and no one has ever called me back. The first cake was wrong three months ago and now the second is wrong again. I am not sure why they use plastic boxes but the cake slid off at least 10 times so by the time I got to the party the entire side was smashed in. Guess it doesn't matter since they left off all the decorations anyway.

It was ok, the new way of ordering doesn’t allow for much creativity and customization. Also, picked a pick up of 4:30. We arrived and was told there was no one to give it to us until 5:00, as they were all on a break. In the past Sam’s was our go to for the bakery, but not now. They are going to have to work with people to earn our trust again.

I had paid for the cake and couldn’t pick it up because I had death in my family. I called the bakery and they basically said that I couldn’t do anything about but call a number that she didn’t know. I didn’t get a cake or a refund for purchasing it.

Always beautiful and delicious.

The cake was nicely done, but no one was around when I came to pick it up.

Really delicious 1/2 sheet cake.

Cake was excellent. She loved everything about it.

I was really happy with the service and the product. The cake was complimented by several people.

The cake was old and only I figure it was an old already made cake,it had no freshness or appeal.