Customer reviews for Zinus Night Therapy 13" Medium-Plush Gel-Infused Memory Foam Mattress forSo far so good.
We are very pleased with our night therapy mattress so far. It was delivered earlier than scheduled and came thru in excellent condition. It has only been a week since we received it but it is a very comfortable mattress and is comfortable and supportive. Sam's club is the best. Charlie DiLisio
Comfortable Bed
The bed has gotten better each night. The first few nights it was hard and difficult to get comfortable. That has changed and now I really like it. I guess it needed broken in. The delivery was horrible though. The bed showed up in a torn box and left out in the rain. Lucky for them it was wrapped in thick plastic. Not sure if FedEx or Sam's is to blame but I was really upset to see my new bed delivered in that condition.
Do not waste your money
We purchased this bed April 2019 and started sleeping on it after we moved in May 2019. The mattress is very soft but was fine because we do not like super firm mattresses. The first 4-5 months it slept great, however now that we are at the 8 month mark it sleeps horrible. My partner and I toss and turn all night as the mattress has started sagging terribly to the point when you get up there is a deep indentation/imprint from where the body was lying. It is sagging at least 6-7 inches in areas where the bed should be supporting your back/spine. We have had to put a topper on top of the mattress to try to offset the sagging and we are still experiencing back pain from this poor quality mattress. I guess you pay for what you get. When I originally decided to purchase this item, I went off a lot of favorable reviews however I'm guessing those reviews were written with the first few months of purchase. I doubt anyone will be raving about this mattress after sleeping on it for one year. At this price point you definitely shouldn't need a replacement within the first year but at this point I'm getting ready to initiate a warranty claim to see if I can get a refund or a replacement. Buyer beware purchase at your own risk.
Hello Anitra, Thank you for your review and we apologize that you are experiencing decompression issues. If you are outside of your return period, please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.
I bought this mattress 2 years ago and it was great for first year and a half. However it started breaking down and becoming uneven to the point that I hardly get any sleep on the mattress. It has sunk in and does not support my back. Sam's does have a great return policy and I am returning it. I have tried other cheaper ($400-700 range)memory foam mattresses from Sam's as well and my advice is that they are great for guest bedrooms where they won't be frequently used but for everyday use I would go for a more quality product.
We would like to assist with the possible sagging issue. Our 10-year mattress warranty does cover for sagging. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225.
Love It!
My husband wasn't sure if this was the mattress for us but he let me purchase it anyway. We did let it air out for 48hrs like it suggested. After the first night sleep he woke up the next morning and said he had a great night sleep. His back wasn't hurting. We have had it for 2weeks now and just love it. My husband broke his callor bone in Jan. and was not able to sleep on his side, now he can.
Very GOOD choice!
This 13" Night Therapy Elite Gel Memory Foam - King size mattress is new to us, but we are impressed after a couple of night's rest. It is soft, but with firm support. Something that we could not seem to find in an innerspring type "conventional" mattress. And yes, we haven't slept enough nights on it to give a really solid review. However, this one has a ton of good reviews not only from Sam's Club but other places as well. I think we've got a winner here, and at a much lower price than you can pay for similarly constructed bedding elsewhere. We have not noticed any issues with any "odd smells" in the first few days either. Some reviewers expressed moderate complaints with that, but said that it did go away within short period of time. We just haven't had any problem with that. If you're searching for a memory foam type mattress and don't want to spend a sheer fortune, this one is probably what you're looking for. BTW, I had lower back surgery a little over six years ago, and my wife has complained with hip discomfort on almost every mattress we've had over the past decade. We're both sleeping well now!
Great for the price
Just setup two MyGel's last night. The queen is mine, and got a twin for my son. Both beds together cost the same so the beds we'd been looking at in stores - just for mine. They arrived in a timely manner, setup was simple, and any smell dissipated quickly. Only two criticisms - My bed is a little bit hard for my tastes (my son says his is perfect). Reviewers have said it'll soften a little with time, that'll be nice. - Mattress cover is loose, had to make sure it was arranged right before putting on sheets. BUT - still slept like a baby on it, and am happy with the purchase.
Great mattress
Great mattress. I am a touchy back pain person who sleeps on side. This mattress eliminated the back pain and it is really very comfortable. It is not hard and not too soft. I would put it in the middle or maybe a little on the soft end with adequate underlying support. My wife loves the mattress just for comfort as she does not have back problems. Again great, and Sams customer service great also as Fed Ex kinda lost this shipment but later found it-Sams very helpful.
No support
Main problem is this mattress provides almost no support. I'm a side sleeper and no bed could ever be soft or plush enough for my liking until this one. Since it is memory foam, it doesn't feel "soft" when first laying down then after a few minutes you've sunk almost the whole way to the bottom. It was like sleeping in a hammock. I do not have back problems yet this made my back sorer and sorer every morning for a month. Other problem is no edge support. Unless you're in the exact center you'll feel like you're sliding or rolling off the edge. I'd also sink the whole way to the bottom if I sat on the edge which made the "rolling off the bed" feeling even worse when laying down. Apparently a lot of other people gave this good reviews and if it works for them great. I just can't figure out who it would be good for if it's too soft for someone who likes soft.
We would like to assist with your order. Generally, the thicker the mattress, the more plush/soft the mattress will be. We recommend purchasing a version that is thinner. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225, for further assistance.
BEST INVESTMENT FOR OUR HEALTH
I AM SAD I DID NOT PURCHASE IT BEFORE. THE BEST REST I HAVE HAD IN A LONG TIME. MY SISTER AND BROTHER IN LAW HAD BOUGHT ONE A FEW MONTHS BEFORE AND I KEPT PUTTING IT OFF, I AM GLAD I DID,, IT IS MAGICAL AND IT IS TRUE THE MOVEMENT OF THE OTHER PERSON DOES NOT BOTHER YOU AT ALL. GREAT MERCHANDISE, BETTER THAT ALL THOSE BRAND NAMES MATTRESSES THAT WERE GOOD ONLY FOR A MONTH. THANK YOU AGAIN, I WILL BE RECOMMENDING IT FOR SURE. C.ALEDO